Customer Service Team Lead

We are at the forefront of producing and supplying high-value, essential raw materials, ingredients, and additives, crucial for businesses aiming towards a lower carbon economy. Serving a diverse range of clients, from start-ups to the world's most renowned brands, we pride ourselves on our regulatory expertise, premium product portfolio, and commitment to improving life and environmental health globally.

Impactful Work: Engage in work that has a positive effect on the environment and contributes to sustainable solutions worldwide.
Innovation and Collaboration: Be part of a culture that values innovative thinking and collaborative efforts to advance our mission.
Growth Opportunities: Unlock your potential with us as we continue to grow and lead in our industry.
Diverse Team: Join a team that values diversity and is driven by a shared purpose to make a meaningful difference.
Industry Leadership: Work with a company known for its regulatory expertise and leading service in the chemical sector.

Leadership Role: Oversee the order processing team as the primary point of contact, ensuring high standards and operational excellence.
Operational Excellence: Maintain thorough knowledge of departmental tasks, assisting in managing daily functions and processes.
Strategic Assistance: Support the Department Manager in monitoring performance, analyzing trends, and implementing process improvements.
Team Development: Provide training, mentoring, and support to enhance team capabilities and achieve exceptional customer service standards.
Cross-Functional Collaboration: Coordinate with various departments and the site GM to make critical decisions, ensuring efficiency and effectiveness in meeting customer expectations.