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A bit about us:

We’re not your typical software company. Our platform solves a specific, high-value problem in the healthcare sector—and we're doing it with precision, speed, and creativity. We're product-driven, customer-obsessed, and deeply collaborative. While we move fast, we care even more about quality, innovation, and creating a culture where great people do their best work. If you’re passionate about delivering reliable, high-impact software and being part of a tight-knit, mission-driven team—we’d love to hear from you.

Why join us?

Why You'll Love It Here:
  • Competitive compensation and full benefits package
  • Unlimited PTO and 401(k) match
  • Quarterly on-site team weeks (we fly you to Raleigh!)
  • 5-star Glassdoor culture focused on innovation, learning, and impact

Job Details

As a Customer Success Manager, you’ll serve as a trusted advisor and strategic partner to our healthcare clients. You’ll play a key role in driving adoption, satisfaction, and long-term success with our AI-powered platform. We're looking for someone who thrives in fast-paced environments and excels in resolving challenges with clarity, empathy, and professionalism. If you're a strong communicator, proactive problem-solver, and expert in turning tough conversations into positive outcomes—this is the role for you.
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What You’ll Do
  • Build and maintain strong, long-term relationships with clients to ensure satisfaction, retention, and growth.
  • Lead onboarding, training, and success planning to maximize customer adoption and impact.
  • Monitor customer health metrics and proactively identify risks or issues before they escalate.
  • Resolve client concerns with confidence and professionalism—ensuring that every challenge becomes an opportunity to strengthen the relationship.
  • Collaborate with sales to identify upsell and renewal opportunities and help drive customer expansion.
  • Act as the voice of the customer to influence product roadmap and feature prioritization.
  • Stay informed on healthcare industry trends and evolving client needs to better support customer success.
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What You’ll Bring
  • 3+ years of experience in Customer Success, Account Management, or related client-facing roles—preferably in a B2B SaaS or startup environment.
  • Exceptional conflict resolution skills with a proven ability to de-escalate complex situations and create positive outcomes.
  • Experience in healthcare, with a solid understanding of provider workflows and regulatory concerns.
  • Strong background in customer lifecycle management and marketing analytics.
  • Excellent written and verbal communication skills; able to engage stakeholders at all levels.
  • Self-motivated and organized with a high level of accountability and adaptability.
  • Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field preferred.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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