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A bit about us:

Information Security client is looking for a Program Manager to oversee the Customer Success and Project Management functions of our offerings.

Why join us?

  • Start-up company in a growth phase with opportunity for advancement based on performance.
  • Company paid medical and dental benefits for employee and family members
  • Other company-provided benefits such as short-term disability, basic life insurance, HSA, children’s orthodontia, with additional voluntary benefits available
  • Flexible Paid Time Off policy
  • Paid Holidays

Job Details

Specific Job Responsibilities

  • Maintain a full schedule of Customer Success and Project Management related meetings for new customer onboarding, regular customer check-ins, renewal discussions, and project update meetings
  • Perform proactive client outreach to inform clients of potential problems, product updates, or new service offerings
  • Maintain a positive and collaborative relationship with customers
  • Act as liaison between SOC staff and customers
  • Maintain an advanced knowledge and proficiency of all product and service offering for software resale, managed security services, and professional services engagements
  • Ensure project deadlines are met by working with technical staff and address delays or project changes
  • Interface with architects, engineers, and analysts to explain client requests and align needed solutions
  • Gather requirements for service developments and enhancements based on customer requests
  • Travel to Prospects and Customers for on-site meetings as needed
  • Develop progress reports, Client Delivery Reports, and quarterly review data for presentation to customers on a regular basis
  • Interact closely with Channel Partners in support of joint-customer initiatives

Qualifications

  • Bachelor’s degree or comparable industry experience in technology, project management, or customer success
  • Two years of industry experience in customer success, project management, technology, account management, or similar; Experience working for an MSSP is highly desirable
  • Must have excellent written and verbal communication skills. Technical writing skills are highly desirable
  • Understanding of IT infrastructure, information security, and compliance controls highly desirable
  • Proven experience with leading client meetings
  • Proven experience with preparing client reports
  • Comfortable interacting with clients as well as all levels of internal staff members
  • Project management related certifications is desired

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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