Customer Success Manager

We are a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world.

We are the creators of an Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience.

More than 120 financials around the world have standardized on our omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints.

Deliver strategic value to our Enterprise Customers through their entire relationship with us by building a stronger operation.

• You hold a Bachelor’s degree in a relevant field; MBA preferred.
• You are a well-seasoned professional with proven senior Account Management experience (C-level Clients), in a Digital; Software; or Technology environment.
• Former teams describe you as a strong pragmatic leader bringing out the best in them.
• As a person, you are motivated; goal oriented; persistent and a skilled negotiator with the proven track record of driving change with clients.

In this role, you make a significant contribution helping Enterprise Customers successfully execute their Digital Transformation Program through our Products, Professional Services and your strategic insights.

• You will be measured on revenue growth, customer satisfaction, customer retention and customer reference-ability.
• You will be responsible for some of our strategic partnerships and work closely with the customer senior executive teams.
• You drive continuous improvement efforts to support our customers in the most efficient and cost effective manner without losing track of contractual commitments and SLA’s.
• You work closely with our (Developer) teams on new innovations, product roadmap features, new solutions, market insights, solution adoption and implementations.