Data Analyst - Onsite

This role will support the Creative Risk Solutions division and overall company vision, mission and strategy by providing technical support and expertise. Strive every day to make the claim system do the work rather than manual work being done by CRS staff.

Duties:

Provide technical operational support by running ad hoc report requests, maintaining report distribution and troubleshooting user errors and technical requests related to the use of the CRS claim system and other software used by the CRS business.
Monitor shared inboxes and coordinate the routing of requests within the CRS team.
Maintain the forms and mail-merge documents which are used by the claims teams.
Create, run, and monitor regular reporting tasks.
Create reports and dashboards to provide data and insights to internal and external users.
Assist with other reporting projects as needed.
Assist with implementation and monitoring of SSAE18 requirements.
Other tasks as assigned by management.

Knowledge, Skills, and Abilities:

Knowledge of the insurance industry preferred.
Requires effective interpersonal skills due to interaction with agency employees, customers and CRS staff.
Good oral and written communication skills.
Requires high level of attention to detail and ability to effectively problem solve.
Ability to create and modify data queries such as SQL or SOQL.
Experience with Salesforce platform a plus.
Experience with reporting tools such as Qlik, Tableau, Power BI a plus.
Must be knowledgeable of and comply with HMA’s Client Privacy Policy, HIPAA regulations and E&O procedures and policies.

Qualifications:

Education: College degree or equivalent job experience.
Experience: Two years of technical support, data analyst, reporting and/or project management experience.