Director of Application Operations (Client Facing Engineering Support)
- $190,000 - $225,000
- Pittsburgh, PA
Remote - Director of Application Operations for Growing Product Company (.NET/C#/SQL/AWS) - Up to $225k + 10% Bonus!!
A bit about us:
We are a fast-growing software company that is revolutionizing the way people are buying and selling! We are profitable and have doubled revenue every year since inception. Our office has an amazing culture with a positive can-do attitude and are looking for someone with a similar mentality to join us 100% remotely.
Why join us?
We offer the following benefits:
- Competitive base salary and bonuses
- Comprehensive benefits package with PTO, 401k with 4% match, medical/dental/vision, etc.
- 100% remote work schedule with flexible first shift hours
- A growing engineering team with strong engineers that enjoy what they do
- Accelerated career growth
Job Details
We are seeking a dynamic, innovative, and experienced Permanent Director of Application Operations to join our team. This role will provide strategic direction and leadership for our application operations environment, overseeing several teams, while ensuring the delivery of high-quality services to our clients. The Director of Application Operations will be responsible for managing several teams of Engineers, developing new tools, and interacting directly with customers to solve issues and enhance the stability of the company's SaaS product suite. This role requires a deep understanding of software development (.NET/C#), a passion for problem-solving, and a commitment to driving excellence for the customer experience.
Responsibilities:
1. Oversee the daily operations of the application services department, ensuring efficient and effective delivery of services.
2. Develop and implement strategic plans and objectives for the department in alignment with the company's overall goals.
3. Manage a team of professionals, providing guidance, support, and performance feedback.
4. Develop and implement new tools and technologies to enhance service delivery and customer satisfaction.
5. Work directly with clients, understanding their needs, and ensuring their expectations are met or exceeded.
6. Coordinate with other departments to ensure seamless integration of application services.
7. Monitor and analyze department performance and develop necessary reports for senior management.
8. Ensure compliance with industry regulations and company policies.
9. Stay updated with the latest industry trends and advancements in technology.
Qualifications:
1. Bachelor's degree in Computer Science, Information Technology, or a related field. A Master’s degree will be an added advantage.
2. 3+ years of experience in a similar role that is both hands on code and leading others, preferably working in a client facing product environment.
3. Proficient in software engineering experience in .NET, C#, Angular, SQL, and AWS.
4. Proven experience in team management and personnel management.
5. Strong experience in tool development and customer-facing roles.
6. Excellent leadership and team management skills, with the ability to motivate and inspire a team.
7. Strong problem-solving skills and the ability to make sound decisions under pressure.
8. Excellent communication skills, with the ability to interact effectively with clients and senior management.
9. Ability to stay updated with the latest industry trends and advancements in technology.
Responsibilities:
1. Oversee the daily operations of the application services department, ensuring efficient and effective delivery of services.
2. Develop and implement strategic plans and objectives for the department in alignment with the company's overall goals.
3. Manage a team of professionals, providing guidance, support, and performance feedback.
4. Develop and implement new tools and technologies to enhance service delivery and customer satisfaction.
5. Work directly with clients, understanding their needs, and ensuring their expectations are met or exceeded.
6. Coordinate with other departments to ensure seamless integration of application services.
7. Monitor and analyze department performance and develop necessary reports for senior management.
8. Ensure compliance with industry regulations and company policies.
9. Stay updated with the latest industry trends and advancements in technology.
Qualifications:
1. Bachelor's degree in Computer Science, Information Technology, or a related field. A Master’s degree will be an added advantage.
2. 3+ years of experience in a similar role that is both hands on code and leading others, preferably working in a client facing product environment.
3. Proficient in software engineering experience in .NET, C#, Angular, SQL, and AWS.
4. Proven experience in team management and personnel management.
5. Strong experience in tool development and customer-facing roles.
6. Excellent leadership and team management skills, with the ability to motivate and inspire a team.
7. Strong problem-solving skills and the ability to make sound decisions under pressure.
8. Excellent communication skills, with the ability to interact effectively with clients and senior management.
9. Ability to stay updated with the latest industry trends and advancements in technology.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.