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A bit about us:

We are a high-growth, data-driven eCommerce partner specializing in helping brands succeed on the world’s largest online marketplaces. Our team of strategists, analysts, and creatives work together to drive measurable performance across advertising, operations, logistics, and content. By combining deep industry knowledge with advanced analytics and proprietary tools, we help our partners unlock sustainable growth and protect their brand equity in an ever-evolving digital landscape.

Headquartered in Southern California, our company supports a diverse portfolio of category-leading brands and is powered by a passionate team dedicated to innovation, transparency, and results.

We are growing and looking for a Director of Client Services to join our team!

Why join us?

  • Work with a high-performing team focused on growing top-tier brands on an e-commerce platform.
  • Play a key role in how data influences millions in marketplace decisions.
  • Competitive salary, performance bonus, and full benefits
  • Position works closely with the leadership team locally in the San Diego market.

Job Details

Responsibilities:
  • Own strategic oversight of Brand, Content, and Advertising teams to deliver cohesive, impactful Amazon services.
  • Align department initiatives to support company OKRs and client success metrics.
  • Partner closely with cross-functional stakeholders (Analytics, Creative, Operations) to deliver seamless client solutions.
  • Directly manage and mentor department leaders, ensuring their growth and success.
  • Promote a high-performance culture grounded in accountability, transparency, and trust.
  • Lead training and onboarding strategies to maintain team expertise in Amazon programs and tools.
  • Act as a senior escalation point for key client issues—balancing proactive service with solution-oriented problem solving.
  • Support the team in strengthening client relationships, improving retention, and ensuring long-term growth.
  • Define and track KPIs across departments; implement process improvements to boost efficiency and execution quality.
  • Identify operational gaps and implement data-driven strategies for scalable service delivery.
  • Collaborate with executive leadership to define growth opportunities and evolve service offerings.
  • Stay current on marketplace trends, Amazon algorithm changes, and advertising best practices—ensuring our internal teams remain on the cutting edge.

Qualifications:
  • 7+ years of experience in client services, digital marketing, or eCommerce account management—with deep Amazon channel expertise
  • Proven track record of leading cross-functional teams in a high-growth or agency environment
  • Hands-on understanding of Amazon’s advertising, brand management, and content ecosystems (1P or 3P experience)
  • Excellent interpersonal and communication skills with a client-first, problem-solving mindset
  • Experience with process optimization and KPI-driven leadership
  • Strong business acumen and organizational skills; able to manage multiple teams, projects, and priorities
  • Bachelor’s degree in Business, Marketing, or a related field preferred
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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