Director of Customer Engagement
- $100,000 - $135,000
- Nashville, Tennessee
Very Stable Company & GROWING! ; Hybrid remote/onsite Role; Competitive Comp & Benefits
A bit about us:
Very stable company that is thriving currently & growing like crazy! We are in the technology solutions space.
Why join us?
This position is integral to our success! It is a highly visible role and will manage 4-6 direct reports. Our customers' experience relies on YOU. You can make a huge positive impact on our company and business.
We offer excellent benefits, competitive compensation, a great work/life balance, hybrid onsite/remote schedule, flexible hours, and more!
We offer excellent benefits, competitive compensation, a great work/life balance, hybrid onsite/remote schedule, flexible hours, and more!
Job Details
Day to Day:
The Director of Customer Experience bridges the gap between the customer and the company to ensure that each touchpoint across the customer journey is engaging, efficient, and effective. They will evaluate internal processes to ensure that the company is proactive in addressing the customers’ experience and act to create solutions to potential customer issues. The Director of Customer Experience is also responsible for developing feedback loops from customers and striving for continual improvement to the customer experience. You will manage 4-6 direct reports
Looking for:
Bachelor's degree in marketing, communications, or related field plus 3-5 years of related experience in customer service and customer engagement.
The Director of Customer Experience bridges the gap between the customer and the company to ensure that each touchpoint across the customer journey is engaging, efficient, and effective. They will evaluate internal processes to ensure that the company is proactive in addressing the customers’ experience and act to create solutions to potential customer issues. The Director of Customer Experience is also responsible for developing feedback loops from customers and striving for continual improvement to the customer experience. You will manage 4-6 direct reports
Looking for:
Bachelor's degree in marketing, communications, or related field plus 3-5 years of related experience in customer service and customer engagement.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy