Director of Product Management

We’re a mission-driven software company that builds comprehensive SaaS solutions to support social impact organizations. Our platforms help nonprofits, philanthropic institutions, and mission-focused enterprises manage workflows, data, and impact—providing tools that enable better decision-making, collaboration, and service delivery.

With recent growth and expansion, we are now positioned to offer even greater value to a broad range of clients across sectors. Our focus is on enabling meaningful outcomes through cutting-edge product design, operational efficiency, and client-first service.

Following a strategic merger, our combined teams bring a wealth of experience in areas such as grants management, fundraising, and data-driven decision-making. Together, we are committed to innovation and delivering flexible, client-centric products that help organizations fulfill their missions more effectively.

How We Work

We operate as a remote-first organization with a global footprint. Team members are empowered to work from where they thrive best, supported by virtual collaboration tools and in-person office hubs located across North America and Europe. We cultivate a culture of innovation, inclusion, and mutual support, no matter where our team members are located.

• Flexible PTO policy
• Competitive salary and benefits
• Autonomy with how you work
• Innovation and making a positive impact on our customers and who they service
• Career growth
• Employee recognition

Job Title: Director of Product Management

Team: Product Management
Reports to: Vice President of Product
Location: Canada or USA (Remote)
Employment Type: Full-time, Permanent

What You’ll Do:
As the Director of Product Management for one of our flagship platforms, you will be responsible for the strategic direction, development, and performance of a robust SaaS product that serves organizations with enterprise resource planning (ERP), customer relationship management (CRM), and fundraising needs. This is a hybrid player-coach role where you’ll combine strategic vision with hands-on execution.

Key Responsibilities:

• Define and lead the product vision and roadmap, aligning with company goals and evolving client needs.
• Conduct market research to uncover trends, understand client pain points, and identify new market opportunities.
• Guide the development and evolution of a platform that serves various organizational roles (e.g., finance, operations, fundraising), ensuring a cohesive and user-centered experience.
• Collaborate with cross-functional teams—including Engineering, Design, Sales, Marketing, Client Success, Security, and Finance—to drive product outcomes.
• Engage directly with users and stakeholders to gather feedback, assess product-market fit, and guide continuous improvement.
• Translate strategy into actionable feature requirements and ensure successful delivery through Agile product development practices.
• Establish KPIs and OKRs to track product performance, adoption, and client satisfaction, making data-informed tradeoffs.
• Partner with Finance and Sales to define product pricing strategies that support adoption and long-term sustainability.
• Lead and develop a team of product managers and product owners, fostering growth, accountability, and collaboration.
• Manage team resources and contribute to annual budgeting processes to support product development objectives.
• Represent the product externally at events and client meetings, serving as a subject matter expert and product champion.

What You’ll Need:

• 5+ years of experience in senior or director-level product management roles, ideally within a SaaS environment.
• 3+ years in a strategic leadership capacity managing platform-scale products.
• Demonstrated success entering and developing new markets, with strong execution skills.
• Strong technical literacy, with the ability to partner effectively with engineering and architecture teams.
• Familiarity with accounting, CRM, and fundraising systems.
• Expertise in Agile product development, including roadmapping, backlog prioritization, and stakeholder alignment.
• Bachelor's degree in a relevant field (e.g., Business, Computer Science), or equivalent experience.

Key Competencies:

• Adaptive Achievement: Maintains high standards and agility in a fast-moving environment.
• Collaborative Execution: Works effectively across functions and teams to deliver shared goals.
• Client-Focused Mindset: Understands and anticipates client needs to drive value.
• Business Acumen: Connects product decisions to strategic business outcomes.
• Continuous Learning: Actively develops skills and knowledge to improve performance.