Field Service Engineer

A leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, we push the boundaries of technology to drive performance to new levels.

Working with customers to ensure our products and systems provide maximum performance, our Service teams solve a wide variety of key industrial challenges. We increase productivity, reliability, lengthen product life span, and improve safety. Critically, we also reduce costs, energy consumption and emissions.
The role reports to the US Analytics Field Service Manager. As a Field Service Engineer (FSE), you will operate, coordinate, and collaborate within the FSE team to meet assigned objectives. Working within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning. Responsibilities include, but are not limited to performing commissioning/start-up services, troubleshooting/repair services, and preventative maintenance on measurement and analytical equipment.

Your responsibilities
Provide knowledge of and conduct work activities in compliance with the ABB HSE (Health, Safety and Environment), ABB Way, and Safety Manual &
Maintain knowledge of, and conduct work activities in compliance with all safety policies.
Develop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability.
Maintain knowledge of applicable product line warranties and accomplish effective warranty administration.
Be responsible for hands-on execution of projects including startup, commissioning, troubleshooting, preventive and unplanned maintenance of Measurement and Analytics products including but not limited to Gas Chromatograph Analyzers (GC), Continuous Gas Analyzers (CGAs), Laser Analyzers, Analyzer Network products, Reid Vapor Pressure Analyzers, FT-IR, and FT-NIR Analyzers.
Perform administrative functions such as writing technical reports, ordering materials, securing quotations, preparing job status reports, completing reports for customers, time sheets, and expense reports on a timely and thorough basis.
Exercise good judgment in controlling costs and expenditures of company funds. Protect the company's capital investments by properly safeguarding and maintaining that equipment for which responsible.
Strive to achieve the highest level of customer satisfaction in all transactions and relationships.

Your background
Bachelor's Degree in Electrical Engineering (OR a High School Diploma with a minimum of 5 years of engineering / field experience)
Minimum of 5 years of field service experience.
Candidates must already have a work authorization that would permit them to work in the US.
Ability and willingness to travel approximately 75% as required.
Ability and willingness to possess and maintain a valid passport and driver's license.
Technical skills in startup, commissioning, troubleshooting, preventive, and unplanned maintenance of products including but not limited to flow, pressure, temperature, level meters and continuous water analyzers.
Strong technical background
Ability to build strong customer relationships
Demonstrated ability to work effectively with minimum supervision
Demonstrated interpersonal skills
Customer service oriented
Strong Computer skills to include Outlook, Excel, and Word