Field Service Manager

We are a leading provider of innovative charging solutions for electric vehicles (EVs) and battery systems. Our mission is to accelerate the adoption of clean and sustainable transportation by delivering reliable, efficient, and future-proof charging infrastructure. With over 10 years of experience in this ever-changing industry, we have established ourselves as a leading company in the rapid charging space.

One of our core strengths is our ability to provide tailored charging solutions that meet the unique needs of our clients. We are looking for Network Operations Manager to join our team to help us deliver quality service to our customers.

COMPENSATION RANGE: From $100-$150K

• BONUS Potential

• Full benefits
• 401k with a match
• Dental Insurance
• Vision insurance
• Health insurance
• Paid time off

• Make an Impact: Join us in creating a more sustainable future with cleaner air in urban areas and reduced global emissions.
• Exciting Growth Market: Be part of the fast-growing e-mobility industry, contributing to the advancement of cleaner, greener energy solutions for big public and commercial transport.
• International Team: Join our energetic and diverse team, collaborating with professionals from around the world who share a passion for our mission.
• Innovation and Technology: Work in an innovative environment that explores new technologies and pushes boundaries to deliver cutting-edge solutions.
• Career Development: Enjoy continuous personal and professional development opportunities in a supportive and open work environment.

Job Details:

We are seeking a dynamic and experienced Field Service Manager to join our team in the Energy industry. This position plays a pivotal role in overseeing all aspects of field service operations, including warranty and contract management. The ideal candidate will have a proven track record in managing field service teams, ensuring customer satisfaction, and driving operational efficiency. This is a full-time, permanent position that offers a competitive salary and benefits package.

Responsibilities:

• Oversee and manage all aspects of field service operations, ensuring all activities align with company policies and standards.
• Handle warranty and contract management, including negotiations, renewals, and enforcement of terms and conditions.
• Develop and implement strategies to improve service efficiency, productivity, and overall customer satisfaction.
• Lead, mentor, and manage field service teams, providing training and development opportunities as needed.
• Collaborate with other departments to resolve technical and operational issues promptly.
• Monitor and analyze field service performance metrics, implementing corrective actions when necessary.
• Develop and maintain strong relationships with customers, vendors, and other stakeholders.

Qualifications:

• Minimum of 3 years of experience in field service management, preferably in the Energy industry.
• Demonstrated experience in warranty and contract management.
• Strong leadership and team management skills, with a track record of motivating and developing high-performing teams.
• Excellent problem-solving skills, with the ability to handle complex technical and operational issues.
• Strong customer service orientation, with a commitment to ensuring customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
• Proficiency in using field service management software and other relevant technology.