Flow Waterjet Technician

We are an established machine tool and fabrication equipment distributor that supports fabricators in navigating the global marketplace. With decades of experience and strong relationships, we assist businesses of all sizes in adopting tools and technologies that improve efficiency and reduce costs. Featured brands include Trumpf, Aida, and various automation solutions.

Quarterly Bonus
Healthcare, Dental, and Vision
401k and matching
Profit sharing
PTO

MUST HAVES:

• Smaller lasers
• Small machinery
• Electrical

NICE TO HAVES:

• Experience with microprocessor control systems.
• Knowledge of preventative maintenance schedules.
• Familiarity with Flow International's products and systems.
• Additional certifications in relevant technical fields.
• Prior customer service experience in a technical capacity.

TRAVEL:

• 70-100%
• Company truck provided.
• Travel along the East Coast.

DUTIES & RESPONSIBILITIES:

• Provide technical support on the operation, troubleshooting, part identification, and repair of Flow equipment at customer locations and remotely via phone, email, etc.
• Complete administrative documentation promptly.
• Adhere to the company’s RMA policy and document customer-identified system defects.
• Help maintain an up-to-date document library for Flow products, including drawings, A-sheets, manuals, specifications, and other relevant technical documents.
• Assist customer service by identifying parts required by customers.
• Establish and maintain positive relationships with distributors and customers, serving as a liaison between them and Flow.
• Travel to customer locations on short notice, often outside normal business hours and for extended periods; overall travel may exceed 90%.
• Be on-call as required by Flow International, responding promptly to after-hours and holiday customer support requests.
• Perform routine maintenance on equipment and assist customers in establishing preventative maintenance schedules.

EDUCATION & EXPERIENCE:

• Associate’s Degree in Electronics, Robotics, Mechanical Engineering, or a minimum of 2 years of college/technical school training.
• Minimum of 2 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools, or other relevant capital equipment. Strong preference for recent training or experience with microprocessor control systems.
• Experience in CNC programming.
• Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills.
• General diagnostic and troubleshooting abilities.
• Ability to analyze and solve technical problems independently.
• Proficiency with Windows, Word, Excel, and other relevant software.
• Valid driver’s license with a good driving record.
• Ability to travel internationally, including to Canada.