Head of Customer Success (Onsite in NYC)
- $125,000 - $150,000
- New York, NY +1
We are a growing VC backed startup looking to hire a Head of Customer Success who can work at our office in New York City.
A bit about us:
We are a growing startup in New York City looking to hire a proven Head of Customer Success who has at least 5+ years of experience in customer success, account management, or a related field, ideally in a startup or fast-paced technology environment. Your most recent professional experience should be in a CS leadership role.
Why join us?
- - Growing startup where you can move fast and have lots of ownership
- - Competitive compensation + equity
- - Work directly with the founders and build the company
Job Details
Requirements for this role:
- - At least 5+ years of experience in customer success, account management, or a related field
- - Proven track record of increasing customer satisfaction, adoption, and retention
- - CS leadership/management experience
- - Excellent communication and interpersonal skills with ability to build relationships with customers and internal stakeholders
- - Experience with customer success technologies (like CRM, CS software, etc.), and data analytics tools
- - Ability to work in a fast-paced, changing environment, and manage multiple priorities
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.