Healthcare Patient Services Representative
- Consulting
- $24 - $30
- Los Angeles, CA
Healthcare Patient Services Representative 3+ Month contract in Los Angeles, CA. Opportunity!!!
A bit about us:
Prestige Hospital System
Advancing new knowledge and improving health outcomes through research
Advancing new knowledge and improving health outcomes through research
Why join us?
Competitive compensation
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Flexible Schedule
Job Stability
Career growth
If you are passionate, thrive in a fast-paced environment and are ready to take your career to the next level, we would love to hear from you.
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Flexible Schedule
Job Stability
Career growth
If you are passionate, thrive in a fast-paced environment and are ready to take your career to the next level, we would love to hear from you.
Job Details
Job Details:
As a Consulting Healthcare Patient Services Representative, you will play a crucial role in delivering outstanding customer service to our patients and members. You will be the primary point of contact for member/patient phone calls, providing information, resolving issues, and educating when necessary.
This role requires a high level of professionalism, empathy, and ability to handle sensitive situations. You will be required to record all calls in the "Customer Service" module of our managed care information system, adhering strictly to department protocols and greeting scripts.
This is a remote, 32-week contract position with a billing rate of $52 per hour. You must be available to work Monday through Friday, 8:00am - 5:00pm PST.
Responsibilities:
Qualifications:
As a Consulting Healthcare Patient Services Representative, you will play a crucial role in delivering outstanding customer service to our patients and members. You will be the primary point of contact for member/patient phone calls, providing information, resolving issues, and educating when necessary.
This role requires a high level of professionalism, empathy, and ability to handle sensitive situations. You will be required to record all calls in the "Customer Service" module of our managed care information system, adhering strictly to department protocols and greeting scripts.
This is a remote, 32-week contract position with a billing rate of $52 per hour. You must be available to work Monday through Friday, 8:00am - 5:00pm PST.
Responsibilities:
- Handle member/patient phone calls, providing information, resolving issues, and educating when necessary.
- Record all calls in accordance with policy in the "Customer Service" module of the managed care information system.
- Work effectively with other members of the team to meet the needs of the member/patient.
- Adhere to department protocols and greeting scripts.
- Participate as part of a shared commitment to achieving established department goals.
- Project a professional demeanor that reflects service quality.
- Provide back-up coverage when necessary.
Qualifications:
- High School Diploma, GED, or equivalent required.
- Minimum of 3 years working in a healthcare customer services environment or related experience required.
- Knowledge of basic managed care principles and healthcare terminology.
- Familiarity with EPIC Tapestry, CRM systems, and data entry preferred.
- Ability to handle sensitive situations with empathy and professionalism.
- Ability to maintain confidentiality of all patient, physician, and academic matters pertaining to job responsibilities.
- Must be detailed oriented, attentive, organized and able to follow directions.
- Proficiency in using computer systems and software for documentation, communication, and other tasks.
- Skill in using a personal computer and various Microsoft applications, i.e., Microsoft Word, Excel.
- Strong interpersonal, verbal, and written communication skills.
- Excellent customer service providing caring, courteous service to members/patients, physicians, and staff.
- Ability to work unit hours of 8:00am - 5:00pm PST.
- Ability to work occasional overtime, when necessary.
- Requires 5+ years of experience.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
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By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy