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A bit about us:

We are a mission-driven organization providing critical technology support to thousands of end users across California. Our team ensures smooth operations for diverse business units through proactive IT solutions, advanced security rollouts, and user-focused technical assistance. We work with the latest tools and technologies, from Azure Virtual Desktop and Active Directory to enterprise-level password management and multifactor authentication systems.

Why join us?

If you’re passionate about solving technical problems, supporting large enterprise environments, and ensuring users have a seamless IT experience, this is your opportunity to make an impact. You’ll be part of a highly skilled team, working remotely to deliver mission-critical services to a large and diverse user base. We value collaboration, problem-solving, and professional growth—while giving you the stability of a long-term contract and the flexibility of a remote work environment.

Contract: Long-term
Compensation: Competitive hourly rate (based on experience)

Job Details

We are seeking two experienced Help Desk / Customer Experience Analysts to support IT operations and security initiatives. In this role, you will:
  • Provide technical support to end users, including troubleshooting hardware, software, Active Directory, Azure AD, and network access issues.
  • Support security rollouts including YubiKeys, FIDO2, BitLocker, Windows Hello for Business, and password scrambling.
  • Assist with the migration from Citrix Virtual Desktop Infrastructure to Azure Virtual Desktop.
  • Manage account creation, updates, and synchronization in Active Directory and Azure AD.
  • Troubleshoot and deploy hardware and peripherals, including printers.
  • Support integration and use of Delinea Secret Server for secure credential management.
  • Document technical processes and create user-facing guides.
  • Provide exceptional customer service while resolving technical issues quickly and effectively.

Qualifications
Required:
  • Bachelor’s degree OR four additional years of relevant IT experience in place of a degree.
  • Minimum of 2 years in a technical support, consulting, or IT customer service role.
  • Strong communication skills for both technical and non-technical audiences.
  • Must be available to work standard Pacific Standard Time (PST) business hours.

Preferred:
  • 2+ years of experience with Active Directory (AD) and Azure AD administration.
  • Experience with enterprise-scale hardware/software deployment and migration projects.
  • Familiarity with conflict resolution in a customer service context.
  • Strong problem-solving, analytical, and time management skills.
  • Experience in documenting technical processes for multiple audience levels.
  • Prior work in large enterprise environments.

Location: Onsite
Contract: Long-term
Compensation: Competitive hourly rate (based on experience)


Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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