Help Desk Engineer

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At Jobot we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Help Desk Engineer to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Job Details:

We are currently seeking a dynamic and self-motivated Full Time Help Desk Engineer to join our fast-paced technology team. This is a fantastic opportunity for a talented professional to contribute to a world-class tech company, providing high-quality support to our diverse range of clients and internal team members. The successful candidate will be a key player in maintaining our reputation for exceptional customer service and will play an integral role in the ongoing development of our technical infrastructure.

Responsibilities:

As a Full Time Help Desk Engineer, you will have a broad range of responsibilities that will involve:

1. Providing first-line technical support to clients, responding effectively and efficiently to help desk requests.
2. Managing and maintaining Active Directory, including user and group management, security, and configuration.
3. Administering and supporting Office 365, including email, SharePoint, and other associated applications.
4. Troubleshooting and resolving software, hardware, and network issues.
5. Developing and maintaining technical documentation and procedures.
6. Assisting in the implementation of IT projects and initiatives.
7. Providing excellent customer service at all times, escalating issues when necessary and maintaining communication with users until resolution.
8. Continually updating skills and knowledge in line with technological advancements and industry trends.

Qualifications:

The ideal candidate for this position will possess the following qualifications:

1. 3+ years of experience in a similar role within the technology industry.
2. Extensive experience with Active Directory and Office 365 administration.
3. Exceptional customer service skills, with a proven track record of resolving complex technical issues.
4. Strong understanding of networking principles and technologies.
5. Excellent troubleshooting and problem-solving abilities.
6. Ability to communicate technical information clearly and effectively to a range of audiences.
7. Strong organizational skills, with the ability to manage multiple tasks simultaneously and meet deadlines.
8. Relevant professional qualifications or certifications would be highly desirable.

This is a fantastic opportunity for a seasoned Help Desk Engineer to take their career to the next level. If you are passionate about technology, committed to customer service, and ready to contribute to a dynamic and innovative team, we would love to hear from you.