HVAC Service Manager

Based in Seattle, WA and with multiple locations, we are a Best in Class Residential HVAC Services Company. Our core values are centered around our people and our clients. We believe that putting your employees first is not only the right thing to do, but it also gives us the competitive edge to ensure our clients have an excellent experience! Over the years our reputation for providing our people with the very best has caught the eye of some reputable clients who have chosen to use us as primary partners!

If you are an experienced Service Manager, then please apply!

Do you want to work with some of the nation’s best Clients AND enjoy time at home w/ family? We do too!

• Direct Hire Opportunity
• Meaningful Work!
• Best in Class Company!
• Competitive Compensation Package!
• Complete Benefits Package!
• Accelerated Career Growth!
• Fun Company Activities!

Job Details:

We are looking for a dynamic and experienced HVAC Service Manager to join our team. As the HVAC Service Manager, you will be in charge of our service department, overseeing all operations related to HVAC systems, including installation, maintenance, repair, and customer service. This role will require strategic planning, resource allocation, and performance management to ensure the department runs efficiently and effectively.

Responsibilities:

As an HVAC Service Manager, you will be expected to:

• Manage and supervise all service department activities, including scheduling, dispatching, and job assignment.
• Oversee the maintenance and repair of HVAC systems, ensuring quality workmanship and customer satisfaction.
• Conduct troubleshooting and problem-solving for complex HVAC issues.
• Develop and manage the department budget, including labor costs, equipment procurement, and operational expenses.
• Provide technical guidance and support to the team, fostering a learning environment.
• Implement strategic plans to optimize department operations and improve service delivery.
• Monitor team performance, providing coaching and feedback to drive productivity and efficiency.
• Handle customer complaints and issues, ensuring swift resolution and maintaining positive customer relationships.
• Collaborate with the business development team to identify growth opportunities and expand the customer base.
• Ensure compliance with safety regulations and industry standards.

Qualifications:

To be considered for this role, you should possess the following:

• A minimum of 3 years of experience in a similar role.
• Extensive knowledge of HVAC systems, including installation, maintenance, and repair.
• Strong project management skills with the ability to oversee multiple projects simultaneously.
• Exceptional customer service skills, with a focus on customer satisfaction.
• Solid technical understanding, with the ability to troubleshoot complex HVAC issues.
• Proficiency in equipment maintenance and repair.
• Proven experience in operations management, with a focus on strategic planning and resource allocation.
• Strong team leadership skills, with experience in performance management and staff supervision.
• Excellent communication skills, with the ability to resolve conflicts and handle customer complaints.
• Strong problem-solving skills, with the ability to make critical decisions under pressure.
• Excellent organizational and analytical skills, with a keen eye for detail.
• Experience in residential HVAC is a plus.

This is an excellent opportunity for a seasoned HVAC professional looking to take their career to the next level. If you have the skills and experience outlined above, we would love to hear from you. Apply today!