Inside Sales/Tech Support

Growing Machinery MFG company adding employees to assist with our growth. Been in business for many years and experience a demand for our services.

We believe in the power of trusting cooperation and teamwork and encourage open communication throughout the organization. We encourage each individual to speak out and listen to one another. We recognize the achievements of our employees and motivate them to approach their tasks with passion and commitment.

• Well versed in troubleshooting electrical, mechanical, pneumatic, and vacuum systems. Able to read machine drawings and electrical schematics.
• Great communications skills both oral and written are a must.
• Call Center / Customer Service experience required.
• Valid driver’s license required.

Job Description

• Provide technical support for our machines to customers via phone, e-mail, text, Microsoft Teams, etc.
• Provide limited training and guidance to customers via phone, e-mail, text, Microsoft Teams, etc.
• Enter customer parts orders, verifying orders for accuracy, completeness, etc.
• Make recommendations on spare parts for existing machines.
• Assist with recommended spare parts lists, active selling of spare parts.
• Some travel required

Note: Successful candidates in this position have the potential to move into a Field Technician role.