Intake Supervisor

Our client has become a leader in infusion therapy services. Administered by specially trained infusion nurses, these services are provided at standalone locations, physicians’ offices, or in the home of the patient. Each location provides individualized care in a private setting for procedures including IVIG, Hemophilia, Chemotherapy, TPN, and Pain Management.

Summary:
The Intake Supervisor will supervise their intake team in all activities related to the processing of new referrals and refill prescriptions, per Intake Representative’s job description. They will be responsible for fostering the relationship between doctors, patients, insurance, and the pharmacy. They will have a comprehensive knowledge of the specialty prescription life cycle and the intake team’s role in the cycle.

Responsibilities:
1. Oversee and support your dedicated intake team members throughout the prescription life cycle.
2. Validate information on new patients: demographics, prescription, benefit verification (MM vs PB) and assign to intake team member
3. Audit the intake team’s workflow per intake representative’s job description
4. Communicate with Operations Manager/PIC regarding referral and prescription status
5. Communicate with Pre Authorization team supervisor about Pre authorization status
6. Responsible for keeping staff current with payer requirements and RE Pharmacy policy and procedures related to the intake process and software
functions.
7. Understands and adheres to all applicable company policies and state and federal regulations and ensures Intake staff adherence.
8. Work weekly with other intake supervisors to ensure consistent adherence to processes and procedures
9. Identify inefficient processes and monitor workload of staff, making recommendations to the Operations Manager/PIC
10. Participate in and coordinate training for all new intake staff, review and approve timecards, assist with performance reviews and quarterly goals
assessment.
11. Develop comprehensive training program for intake teams in coordination with other intake supervisors
12. Communicate clearly and professionally, both in written form and orally, with internal and external customers
13. Follow up with patient and doctor reviews both by social media and survey

Other responsibilities:

• Review reports daily to identify patient accounts that are untouched for 48 hours
• Randomly review your team’s patient files for accuracy and expediency
• Provide additional training to team for uncovered weaknesses
• Randomly observe team members in all aspects of their duties
• Meet with Operations Manager/PIC and align goals weekly

Requirements:
● Minimum of three (3) years experience collecting referral information in the healthcare market (required)
● 3 years of experience with Speciality or Infusion Pharmacy. (preferred)
● Working knowledge of Managed Care, Commercial Insurance, Medicare and Medical insurance
● Working knowledge of Specialty Pharmacy laws and regulations
● Proficient with Microsoft Office Suite or related software

Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate: Irvine, CA 92614