IS Engineer

North America-based, international construction services company and is a leading builder in diverse market segments. The company has earned recognition for undertaking large and complex projects, fostering innovation, embracing emerging technologies, and making a difference for their clients, employees and community. With a staff of over 10,000 employees, the company completes $15 billion of construction on 1,500 projects each year. Turner offers clients the accessibility and support of a local firm with the stability and resources of a multi-national organization.

Our reputation for integrity, working safely, delivering complex and challenging projects, and driving innovation to bring our whole industry forward has been earned over many years.

Position Description: Primary support for end users on all technology or systems related issues at the local level. Plan, coordinate, and deploy information system technology at business unit and job site locations. Act as liaison between Information Services and the business for technology implementation.

Essential Duties & Responsibilities:

Independently troubleshoot and resolve end user issues in the areas of voice, data, applications, commercial software, workstation configuration and problem resolution.
Resolve advanced technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems within business unit.
Manage equipment vendors, supplying computers and services necessary for the operation of the business unit.
Manage and advise on end user hardware and software requests and identify appropriate options based on software or system functional specifications.
Provide complete recovery from disaster or failure of equipment identified during daily system backups of the local server and other mission critical business unit infrastructure.
Develop and maintain up-to-date documentation of the local technology infrastructure.
Enforce Turner's information services policies, procedures, and standards relating to infrastructure systems, components, applications and services.
Manage and control the allocation of mobile device equipment.
Initiate and implement projects following Turner IS methodology for Change Management including scope, schedule and budget.
Document and resolve escalated end user issues; provide continuous updates on the status of resolution efforts.
Provide information services briefings during management meetings.
Train end users on Turner standard software tools.
Manage inventories of software, versions and applications of desktop computers. Control additions, deletions and changes in equipment assigned to the unit.
Perform other duties as necessary.
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Qualifications:

Bachelor’s degree in information services, computer science, operations, management, or a related field and minimum of 3 years of progressively responsible experience in a directly related area, where both professional and management capabilities have been clearly demonstrated, or an equivalent combination of education, experience and appropriate certifications such as A+, Network+, MCP or MCSE.
Demonstrated proficiency with Windows Server administration, active directory and DNS.
Advanced knowledge of LAN/WAN computer environments and concepts.
Extensive knowledge of PC and peripheral support.
Experience supporting multiple desktop and laptop technologies
Demonstrated strong interpersonal and communication skills in a professional and effective manner.
Expertise using and supporting:
All versions of Windows.
Client server operations, security, networking topology, business recovery and their interrelationships.
All versions of Microsoft Office installation and support
Malware/spyware/anti-virus software
Multi-function Printer and Scanners
Android and iPhone
Windows wireless technology
Microsoft Service Center or equivalent ticket management system experience
Microsoft System Center Configuration Manager (SCCM) reports/ software automation
Demonstrated ability to apply lean principles and concepts