IT Analyst

We are one of the nation's leading provider of respiratory, neonatal, infusion and other medical devices. We partner with top hospitals across the nation to provide the highest quality movable medical equipment for patients in their care.

Responsibilities:

• Genuine interest in helping people and patience to support non-tech savvy end users.
• Able to speak to and support a multitude of customers, from operations to leadership
• 1st line of support for all end-user incidents/service requests
• 1st level of escalation, more in-depth troubleshooting knowledge required.
• Basic knowledge of Windows Operating Systems and troubleshooting; win7/win10
• Basic understanding of Enterprise/ITIL-compliant ticketing systems; Primarily ServiceDesk Plus or ServiceNow
• Basic understanding of networking; TCP/IP, DHCP, DNS
• Basic understanding of security permissions and how they are applied
• Basic understanding of mobile devices, primarily iOS

Requirements:

• Bachelor of Science degree from a 4-year accredited university, or 5 years of related industry experience or equivalent technical experience.
• Computer Science, Computer Information Systems (CIS), or Management Information Systems (MIS) degree is preferred.