IT Engineer/ Help Desk
- Consulting
- $70 - $120
- San Francisco, CA
Support the Team Behind a $10B AI Company
A bit about us:
Our client is a rapidly growing technology company helping some of the world's most innovative organizations build and scale secure, cloud-native infrastructure. Operating at the intersection of platform engineering, automation, and security, the team partners with high-growth enterprises to create repeatable, reliable, and compliant cloud environments across complex multi-cloud ecosystems.
The organization values engineering excellence, automation-first thinking, and continuous improvement. Team members are empowered to solve challenging technical problems, influence infrastructure strategy, and work alongside experienced cloud, security, and platform engineering professionals in a highly collaborative environment.
The organization values engineering excellence, automation-first thinking, and continuous improvement. Team members are empowered to solve challenging technical problems, influence infrastructure strategy, and work alongside experienced cloud, security, and platform engineering professionals in a highly collaborative environment.
Why join us?
Work on large-scale cloud infrastructure supporting modern, high-growth technology environments.
Build reusable Infrastructure as Code solutions that directly impact reliability, security, and operational efficiency.
Collaborate with platform engineering, DevOps, cloud architecture, and security leaders on mission-critical initiatives.
Gain exposure to AWS, GCP, CI/CD automation, policy-as-code frameworks, and cloud governance best practices.
Join a team that prioritizes automation, innovation, and engineering craftsmanship over manual processes.
Influence infrastructure standards, security guardrails, and cloud deployment strategies across multiple customer environments.
Enjoy a flexible hybrid work environment with opportunities to work on cutting-edge cloud technologies and modern engineering practices.
Be part of a company experiencing significant growth with strong long-term career advancement opportunities.
Build reusable Infrastructure as Code solutions that directly impact reliability, security, and operational efficiency.
Collaborate with platform engineering, DevOps, cloud architecture, and security leaders on mission-critical initiatives.
Gain exposure to AWS, GCP, CI/CD automation, policy-as-code frameworks, and cloud governance best practices.
Join a team that prioritizes automation, innovation, and engineering craftsmanship over manual processes.
Influence infrastructure standards, security guardrails, and cloud deployment strategies across multiple customer environments.
Enjoy a flexible hybrid work environment with opportunities to work on cutting-edge cloud technologies and modern engineering practices.
Be part of a company experiencing significant growth with strong long-term career advancement opportunities.
Job Details
Core Responsibilities
First point of contact for hardware, software, and network issues via ticketing, Slack, and walk-ups
Device lifecycle management: procurement, imaging, deployment, repair, decommission
New-hire onboarding and offboarding — account provisioning, access grants, equipment setup, termination flows
Identity and access management (Okta, Azure AD) including MFA rollout and access reviews
MDM administration (Jamf, Intune) — configuration policies, OS/app patching, compliance enforcement
Endpoint troubleshooting across macOS, Windows, iOS, Android; escalate L2/L3 issues with documentation
SLA tracking, ticket hygiene, knowledge base and runbook maintenance
Networking support: Wi-Fi, VPN, DHCP/DNS, conference room AV
Automation to reduce manual toil via scripting, workflow tools, AI integration
First point of contact for hardware, software, and network issues via ticketing, Slack, and walk-ups
Device lifecycle management: procurement, imaging, deployment, repair, decommission
New-hire onboarding and offboarding — account provisioning, access grants, equipment setup, termination flows
Identity and access management (Okta, Azure AD) including MFA rollout and access reviews
MDM administration (Jamf, Intune) — configuration policies, OS/app patching, compliance enforcement
Endpoint troubleshooting across macOS, Windows, iOS, Android; escalate L2/L3 issues with documentation
SLA tracking, ticket hygiene, knowledge base and runbook maintenance
Networking support: Wi-Fi, VPN, DHCP/DNS, conference room AV
Automation to reduce manual toil via scripting, workflow tools, AI integration
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy