IT Engineer

We may thrive on human and artificial intelligence, but our values provide the roadmap that informs every interaction.
Who are we?
We take the job very seriously but do not take ourselves seriously.
We believe that kindness is still completely relevant.
We believe transparency and a strong team bring the best results for everyone.
Our Get a Job, Give a Job ™ program helps increase employment across the globe.

At Jobot we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Technology Support and Troubleshooting:

• Evaluate, Enhance, and Create Processes:

o Develop and implement processes to improve the efficiency of technology support.

• Advanced Troubleshooting:

o Provide advanced troubleshooting and develop solutions for escalated hardware and software issues.

• Desktop and Workstation Technologies:

o Support for Windows 10 and newer OS.
o Proficiency with MS Office (365) and related email tools.
o Familiarity with various online applications.
o Management of network and local printers/plotters.
o Expertise in Windows Server environments and related technologies.

• Basic Networking:

o Manage and troubleshoot basic networking issues.

• VOIP Devices:

o Support and troubleshoot VOIP devices.

• Mobile Devices and MDM:

o Support for mobile devices and mobile device management (MDM) solutions.

• Collaboration:

o Collaborate with cross-functional teams to investigate and resolve complex problems.
o Assist in domain administration, managing users, devices, and groups.
Communication and Assistance:

• Guidance and Professional Communication:

o Provide guidance on technology usage and maintain professional communication with end-users.

• Inventory Management:

o Assist in managing and maintaining an inventory of IT assets, including computers, peripherals, and software licenses.
Organization:

• Documentation:

o Responsible for documenting various technology systems.

• Collaboration and Time Management:

o Collaborate frequently with other employees, emphasizing the importance of maintaining a calendar and respecting time commitments.