IT Hardware Support Engineer (TS/SCI Full Scope Polygraph, Servers)

1. We're a global firm dedicated to the growth of our employees and helping our customers take their businesses to the next level.
2. Global customer base which includes all sectors, Fortune 500 industry leaders, and up-and-coming businesses looking to make their mark.
3. Diverse product lines which include Software, Cloud Services, Artificial Intelligence, Storage, Networking, Supercomputing, and Digital Transformation offerings.

1. Continuously recognized as a TOP Workplace by employees with extremely high employee satisfaction (approximately 90% compared to 57% at typical U.S. companies).
2. Topnotch employee benefits, work-life balance, and plenty of opportunities for personal and professional growth and development.
3. We're an organization where you can make an impact and participate in developing industry-leading products and services for customers.

Job Details:

**Please note that this role requires a current/active TS/SCI security clearance with full-scope polygraph.**

Are you an experienced Network Hardware Support Engineer with a passion for technology and a drive to excel in a fast-paced, dynamic environment? We are a leading technology company seeking a dedicated Permanent IT Support Engineer / Technical Support Engineer to join our team. We offer an exciting opportunity to work on cutting-edge technology and to be a part of a team that values innovation, initiative, and results.

Responsibilities:

As a Hardware Support Engineer (Network Servers), you will be responsible for:

1. Providing first-class technical support for hardware and software issues across the organization.
2. Diagnosing, troubleshooting, and resolving complex technical issues promptly and efficiently.
3. Performing hardware repairs and upgrades as necessary to ensure optimal system performance.
4. Administering, maintaining, and monitoring servers to ensure their security, reliability, and performance.
5. Serving as an escalation point for technical issues that cannot be resolved by first-level support.
6. Collaborating with other IT professionals to develop and implement IT solutions and improvements.
7. Maintaining the highest level of security and confidentiality in all aspects of work, in compliance with company and government standards.
8. Keeping up-to-date with the latest technologies and industry trends and applying this knowledge in your role.

Qualifications:

To be considered for the IT Hardware Support Engineer / Technical Support Engineer position, you must have:

1. This role requires a current U.S. government Top Secret/SCI security clearance with full scope polygraph.
2. A minimum of 3 years of experience in a similar IT support role, with a focus on network hardware support, hardware repair, and server administration.
3. Proficiency in escalation support and providing high-level technical support.
4. CompTIA Security+ certification.
5. Exceptional problem-solving skills and the ability to diagnose and resolve complex technical issues.
6. Excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and understandable way.
7. A strong understanding of IT security principles and practices.
8. The ability to work well in a team, as well as independently, and to manage multiple tasks and priorities effectively.

If you are a dedicated and driven network hardware professional with a passion for providing top-notch technical support, we would love to hear from you. Apply today to join our team and take your career to the next level!