IT Support Technician
- $65,000 - $70,000
- Lawrenceville, GA
An amazing opportunity to work with a growing healthcare organization that offers growth, benefits, and a hybrid work schedule!!
A bit about us:
In this role, you’ll join a highly motivated team of technologists and be responsible for supporting and maintaining the organization’s computer systems, workstations, and peripherals in a fast-paced environment. Duties include but are not limited to installing, diagnosing, repairing, maintaining, and upgrading all organization’s equipment while ensuring optimal workstation/software performance. The person will also troubleshoot and log support cases, communicated in person, phone, or email in a timely and accurate manner.
Technology as a whole and within our organization is constantly evolving, so if you’re a curious person and looking for a place that promotes professional growth and development, then this is the job for you.
**Remote Applicants will not be considered**
Technology as a whole and within our organization is constantly evolving, so if you’re a curious person and looking for a place that promotes professional growth and development, then this is the job for you.
**Remote Applicants will not be considered**
Why join us?
- Competitive salary
- 401(k) plan with matching
- Health, vision, and dental insurance
- Paid time off
- Flexible work schedule
Job Details
Essential Duties & Responsibilities:
Provide in-person and virtual IT support to employees.
Provision, configure, and deploy IT systems, hardware, and software.
Onboard new employees, ensuring access to systems and equipment.
Log and manage technical support cases, prioritizing and escalating issues as appropriate.
Utilize remote access tools to troubleshoot, install, and demonstrate software solutions.
Monitor and maintain computer systems, networks, and IT security protocols.
Coordinate equipment delivery, return, and asset tracking.
Maintain documentation, including project features, training materials, and IT procedures.
Support system upgrades, testing, and rollout of new projects or technologies.
Assist with user acceptance testing (UAT) and provide user training as needed.
Evaluate hardware and software for improvement opportunities.
Maintain confidentiality when handling sensitive information.
Ensure adherence to all company policies and IT security standards.
Qualifications:
High school diploma or GED.
Proficiency in Microsoft Enterprise solutions.
Working knowledge of network support, remote systems, and CRM platforms (e.g., Salesforce).
Experience with technical writing and documentation.
Strong analytical, problem-solving, and customer service skills.
Excellent communication and attention to detail.
Ability to work independently and collaboratively.
Experience providing IT onboarding and training.
Preferred:
Associate’s Degree or relevant IT certifications (e.g., CompTIA A+).
Familiarity with Microsoft 365, Intune, VMware Workspace ONE, and Okta.
Understanding of ITIL framework and best practices.
Knowledge of procurement processes and vendor relations.
Experience administering Vonage Contact Center.
Awareness of emerging technology trends and innovations.
Provide in-person and virtual IT support to employees.
Provision, configure, and deploy IT systems, hardware, and software.
Onboard new employees, ensuring access to systems and equipment.
Log and manage technical support cases, prioritizing and escalating issues as appropriate.
Utilize remote access tools to troubleshoot, install, and demonstrate software solutions.
Monitor and maintain computer systems, networks, and IT security protocols.
Coordinate equipment delivery, return, and asset tracking.
Maintain documentation, including project features, training materials, and IT procedures.
Support system upgrades, testing, and rollout of new projects or technologies.
Assist with user acceptance testing (UAT) and provide user training as needed.
Evaluate hardware and software for improvement opportunities.
Maintain confidentiality when handling sensitive information.
Ensure adherence to all company policies and IT security standards.
Qualifications:
High school diploma or GED.
Proficiency in Microsoft Enterprise solutions.
Working knowledge of network support, remote systems, and CRM platforms (e.g., Salesforce).
Experience with technical writing and documentation.
Strong analytical, problem-solving, and customer service skills.
Excellent communication and attention to detail.
Ability to work independently and collaboratively.
Experience providing IT onboarding and training.
Preferred:
Associate’s Degree or relevant IT certifications (e.g., CompTIA A+).
Familiarity with Microsoft 365, Intune, VMware Workspace ONE, and Okta.
Understanding of ITIL framework and best practices.
Knowledge of procurement processes and vendor relations.
Experience administering Vonage Contact Center.
Awareness of emerging technology trends and innovations.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy