Legal Client Service Representative
- $60,000 - $75,000
- Austin, TX
A bit about us:
We are a prestigious law firm servicing clients throughout Texas.
Why join us?
- Competitive Salary
- Excellent Benefits
- 401(k) Match
- Family Friendly Environment
- Work/Life Balance
- PTO
Job Details
We are seeking an experienced Client Service Representative to join our reputable legal firm in Austin.
The successful candidate will play a crucial role in establishing and maintaining strong relationships with our clients, ensuring their needs are met and exceeded. This role provides a unique opportunity to work in a fast-paced environment, where each day brings new challenges and opportunities to make a significant impact on our clients' experience.
Responsibilities:
Qualifications:
The successful candidate will play a crucial role in establishing and maintaining strong relationships with our clients, ensuring their needs are met and exceeded. This role provides a unique opportunity to work in a fast-paced environment, where each day brings new challenges and opportunities to make a significant impact on our clients' experience.
Responsibilities:
- Acting as the primary point of contact for our clients, addressing their queries and concerns with utmost professionalism and efficiency.
- Providing valuable information to clients regarding our services, procedures, and legal processes.
- Collaborating with legal teams to ensure client needs are met and assisting in the development of legal strategies.
- Maintaining comprehensive and accurate client records, including transactions, conversations, complaints, and correspondence.
- Ensuring strict confidentiality and compliance with all legal and company regulations.
- Building sustainable relationships and trust with clients through open and interactive communication.
Qualifications:
- A minimum of 2 years of experience in a client service role, preferably within the legal, banking, real estate, or similar elevated industry space.
- Exceptional communication skills, both written and verbal.
- Proven track record of managing and resolving client complaints.
- Excellent organizational skills, with the ability to manage multiple tasks simultaneously and meet tight deadlines.
- Proficiency in using computer software and systems, including CRM systems and Microsoft Office Suite.
- Proven ability to work both independently and as part of a team.
- High degree of professionalism, with a client-centric approach to tasks.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.