Managed Service Technician
- $22 - $28
- Waxahachie, TX
A bit about us:
Our client is one of the largest security integrators in the country, with security experts who are personally invested and dedicated to creating a safer and more financially secure environment for all.
Why join us?
COMPANY BENEFITS AND PERKS
- ESOP-Employee Stock Ownership Program
- 401 K Retirement Plan
- HSA/PPO health plans, dental, vision, and supplemental life insurance
- Annual Profit-Sharing Bonus
Job Details
The Managed Services Support position duties will be to program and commission various video systems, as well as provide limited technical support for field technicians and end-user support for the platforms we install and service, such as OpenEye, March Networks, and Brivo. This position is also responsible for monitoring daily pre-defined health alerts related to these systems, troubleshooting remotely and dispatching a technician should one be required.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other duties may be assigned to meet business needs. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
HOURS: 8:00 am-5:00 pm (or as established by Manager) ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent customer service skills
- Excellent communication skills
- Critical thinking skills
- Computer Skills / MS Office (i.e., Outlook, Word, Excel, etc.)
- Multitasking ability
- Basic Networking Knowledge (TCP/IP)
- 5 years of experience in the field with alarm, access control and video preferred, but not necessary
Other duties may be assigned to meet business needs. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
HOURS: 8:00 am-5:00 pm (or as established by Manager) ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Building new accounts in the Brivo portal
- Build and maintain custom reports for end users
- Ensure that account changes are implemented upon the client’s request
- Troubleshooting programming issues for various access control and/or video platforms as required by future service/maintenance agreements
- Train on products as necessary
- Communicate and work well in a team environment
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.