Medical Front Desk Supervisor

We are a large Oncology Network based in the heart of Los Angeles.

Job Details

We are seeking a dynamic, experienced Consulting Front Desk Supervisor to join our esteemed healthcare team. This exciting role is pivotal in ensuring the smooth operation of our front office and providing exceptional patient care. The successful candidate will possess a strong understanding of healthcare processes, demonstrate excellent leadership skills, and have a passion for delivering high-quality patient service.

Responsibilities

As a Consulting Front Desk Supervisor, your primary responsibilities will include:

1. Oversee and coordinate all front desk activities, including patient registration, appointment scheduling, billing, and customer service.
2. Train, mentor, and supervise front desk staff to ensure adherence to healthcare regulations and standards.
3. Develop and implement effective policies and procedures to enhance front office efficiency and patient satisfaction.
4. Liaise with medical professionals to ensure seamless communication and coordination of patient care.
5. Handle patient inquiries, complaints, and issues professionally and promptly, ensuring patient satisfaction.
6. Maintain a clean, organized, and welcoming front office environment.
7. Monitor and manage patient flow, ensuring minimal wait times and optimal patient experience.
8. Handle sensitive information confidentially and in compliance with HIPAA regulations.
9. Collaborate with management to assess, plan, and implement front desk operational strategies.

Qualifications

The ideal candidate for the Consulting Front Desk Supervisor position should possess the following qualifications:

1. Minimum of 5 years of experience in patient care or a medical front office role, preferably in a supervisory position.
2. Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
3. Profound knowledge of healthcare office operations, including patient scheduling, billing, and customer service.
4. Strong leadership skills with an ability to motivate and guide a team.
5. Excellent interpersonal and communication skills.
6. Proficiency in using medical software and office equipment.
7. Ability to handle stressful situations and high patient volumes while maintaining a calm, professional demeanor.
8. Knowledge of healthcare regulations, including HIPAA and patient rights.
9. Exceptional organizational skills and attention to detail.
10. Ability to multitask, prioritize tasks, and make sound decisions quickly.
11. Proven record of providing excellent customer service and patient care.

This role offers a unique opportunity to leverage your leadership skills and healthcare experience in a rewarding environment. If you have a passion for patient care, a commitment to operational excellence, and a desire to make a meaningful impact on our patients' lives, we would love to hear from you.