Mortgage Loan Processor

We are a not-for-profit financial cooperative that has been in existence for over 100 years, currently with over $450 million in assets. We are a mission-driven organization that genuinely cares about its employees, members, and communities. We offer competitive compensation, comprehensive benefits, tuition reimbursement, paid volunteer days, and flexible working arrangements.

If you want to work in a friendly environment and with an organization that is looking to expand its footprint, this is the job and company for you!

ESSENTIAL FUNCTIONS

• Perform initial evaluation of member applications to determine if the application meets required standards of creditworthiness and purpose, and conforms to the requirements of NCUA regulations, Investor guidelines, and Credit Union policies.
• Collect information including verifications of membership, income documents, and credit reports and, as applicable to the type of loan: property valuations, property searches, flood searches, and evidence of hazard insurance.
• Verify and/or obtain member application information and enter all information into the loan origination system.
• Respond to members’ questions throughout the process. Explain the loan process to members; including, loan policies, interest rates, loan options, insurances required on credit union loan products, payoffs, etc.
• Perform a preliminary review of the loan file to determine if the loan meets underwriting guidelines and make recommendations for denial.
• Follow-up with members who have applied for a mortgage to ensure all disclosures are received and signed in a timely manner.
• Uses analytical ability and judgment to determine the acceptability of the information and documentation. Makes loan decision recommendations to an Underwriter.
• Serves as a liaison for underwriters and Mortgage Loan Originators to resolve potential discrepancies.
• Submits files to MI companies, as may be required, and follows instructions provided to ensure the insurability of the loan.
• Assist in the funding of first mortgages loans, as needed
• Assists with post-closing functions, as needed.

JOB SPECIFICATIONS

• Requires at least two years of related lending experience.
• Work in a fast-paced, high volume environment.
• Effective communication, interpersonal, and sound decision-making skills are required.
• Requires experience in the use of computer applications for mortgage loan processing.
• Requires thorough knowledge of NCUA and Federal regulations, as well as the Credit Union's policies, procedures, programs, products, and services as they relate to the lending function.
• Encompass experience required.

GENERAL SALES EXPECTATIONS

• Demonstrate effective selling skills and behaviors
• Possess a thorough knowledge of credit union products and services
• Complete the expected level of product certifications and training
• Educate and promote members to use multiple delivery channels for convenience.
• Utilize question asking strategies to uncover perceived and unperceived member needs
• Create opportunities for expanded member relationships by determining member needs for additional products and services
• Conduct service follow-up calls to enhance member relationship
• Meet minimum referral and sales requirements per month, if applicable
• Cross sell credit union services by proactively offering additional products and services to complement members immediate needs
• Actively solicit members to refer to co-workers, friends, and family to the credit union
• Embrace new products, processes, and methods and seize the initiative to apply them to job responsibilities