Personal Lines Office Manager
- $65,000 - $70,000
- Friendswood, TX
A bit about us:
As a small Texas-based brokerage, we pride ourselves on our local knowledge and strong ties to the community. Working with us means you’ll have the opportunity to connect with clients directly, offering tailored solutions that truly make a difference. We invest in our employees’ growth, providing access to ongoing training, industry certifications, and mentorship to help you thrive in your career.
Why join us?
We’re more than just an insurance brokerage—we’re a close-knit team dedicated to delivering personalized service, building long-lasting relationships, and making an impact in our clients' lives. Joining us means becoming part of a collaborative, supportive environment where your contributions are valued, and you’re empowered to make meaningful decisions.
We believe that every team member's voice matters. You’ll enjoy the autonomy to shape your role, bring your ideas to the table, and be recognized for your hard work and dedication. If you’re looking for a place where you can grow professionally while making a tangible impact, we are the right fit for you!
We believe that every team member's voice matters. You’ll enjoy the autonomy to shape your role, bring your ideas to the table, and be recognized for your hard work and dedication. If you’re looking for a place where you can grow professionally while making a tangible impact, we are the right fit for you!
Job Details
We are seeking an experienced and dynamic Personal Lines Manager to lead and supervise a small team while also overseeing the daily operations of the Personal Lines Department. This role requires a hands-on leader who is well-versed in personal insurance operations, committed to process improvement, and skilled in people management. The ideal candidate will play a critical role in ensuring operational efficiency, workflow management, and superior client service across the department.
Key Responsibilities:
Personal Lines Responsibilities:
Manage and oversee the daily activities of the personal lines department.
Supervise, train, and support two personal lines team members.
Monitor performance metrics and provide coaching to ensure service excellence.
Resolve escalated client service issues and ensure client satisfaction.
Maintain strong relationships with carriers and underwriters.
Ensure policies are accurately quoted, bound, and issued in a timely manner.
Maintain compliance with company standards and regulatory requirements.
Qualifications:
3+ years of insurance industry experience, with strong knowledge of personal lines.
Prior leadership or supervisory experience required.
Active Property & Casualty Insurance License.
Proficient in agency management systems (e.g., AMS360, EPIC, Applied, or similar).
Excellent communication, leadership, and organizational skills.
Strong attention to detail and ability to multitask in a fast-paced environment.
Knowledge of insurance carrier underwriting guidelines and rating platforms.
Key Responsibilities:
Personal Lines Responsibilities:
Manage and oversee the daily activities of the personal lines department.
Supervise, train, and support two personal lines team members.
Monitor performance metrics and provide coaching to ensure service excellence.
Resolve escalated client service issues and ensure client satisfaction.
Maintain strong relationships with carriers and underwriters.
Ensure policies are accurately quoted, bound, and issued in a timely manner.
Maintain compliance with company standards and regulatory requirements.
Qualifications:
3+ years of insurance industry experience, with strong knowledge of personal lines.
Prior leadership or supervisory experience required.
Active Property & Casualty Insurance License.
Proficient in agency management systems (e.g., AMS360, EPIC, Applied, or similar).
Excellent communication, leadership, and organizational skills.
Strong attention to detail and ability to multitask in a fast-paced environment.
Knowledge of insurance carrier underwriting guidelines and rating platforms.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.