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A bit about us:

I’m working with a well-established automotive CRM company that is looking to bring on a Product Manager to help lead the dealership service-side functionality of its platform.

This person will help oversee and shape product features built for dealership service departments, including workflows tied to appointment scheduling, repair orders, technician dispatching, service lane tools, customer engagement, and AI-enabled automation.

The ideal background would be one of two profiles:

A proven Product Manager with experience building or supporting automotive dealership service functionality within a CRM, DMS, fixed-ops, or dealership technology platform.

Or, an experienced dealership Service Manager / Fixed Ops leader who has been a strong adopter of technology, regularly provides feedback to CRM or DMS vendors, understands what works and what does not inside a service department, and is passionate about helping build a better service product for dealerships.

This is a high-impact opportunity for someone who understands dealership service operations and wants to help shape how technology supports the next generation of fixed ops.

Why join us?

  • Negotiable Base Salary plus bonuses
  • A growing engineering team with strong engineers that enjoy what they do
  • Comprehensive benefits package with PTO, 401k with 4%match, Insurance, etc.
  • Accelerated Career Growth

Job Details

Job Details:
We are on the lookout for an experienced and passionate Permanent Product Manager to join our dynamic team in the Tech Services industry. Our ideal candidate will be a strategic, creative, and resourceful professional with a deep understanding of the Automotive Dealership sector. You will be responsible for managing the entire product lifecycle, from strategic planning and feature roll-out, to tactical activities. Your main goal will be to develop products that will resonate with our customers and align with our business goals. You will be working in a fast-paced, collaborative environment, where innovation and forward-thinking are encouraged.

Responsibilities:
  • Oversee all stages of the product life cycle, including conception, development, launch, and refinement.
  • Develop and implement product strategies consistent with the company vision.
  • Collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features, and end products.
  • Work closely with a cross-functional team to ensure the successful delivery of high-quality products to the market.
  • Create and maintain a product roadmap, detailing short-term and long-term plans for product development.
  • Coordinate with marketing and sales teams to ensure effective promotion and positioning of the product.
  • Regularly review and report on product performance and metrics, using this data to guide future product development.

Qualifications:
  • 5+ years of experience in Product Management, preferably within the Tech Services industry.
  • Proven experience in the Automotive Dealership sector.
  • Demonstrable knowledge in managing all aspects of a successful product throughout its lifecycle.
  • Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management.
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies.
  • Strong problem-solving skills and willingness to think outside the box and roll-up one’s sleeves to get the job done.
  • Skilled at working effectively with cross-functional teams in a matrix organization.
  • Excellent written and verbal communication skills.
  • Bachelor’s degree in Business, Marketing, Engineering, or related field. MBA preferred.
  • Proven experience in creating strategic product roadmaps and delivering them from inception to launch.
  • Strong project management skills, with proven ability to manage multiple projects simultaneously.
  • A customer-centric mindset, with the ability to translate customer needs into product solutions.
  • Proficient in productivity applications such as Microsoft Office, Project, or Basecamp.
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