R&D Support Manager
- $130,000 - $155,000
- San Carlos, CA
Late-Stage Startup with in-market products and a great team!
A bit about us:
We are a startup with launched molecular sequencing products and new developments on the way! We are looking to expand our team! We are seeking individuals who are humble in nature and ambitious in their pursuit to make an impact. We care as much about the chemistry of our assays as we do our team and strive to build a culture of support. If you are interested in working with a great group working on cutting-edge NGS & Automation products we would love your application!
Why join us?
We provide full medical, dental, and vision coverage in addition to unlimited flexible time off. We have a host of onsite amenities that include regular lunch and stocked snacks, in addition, we have stock options so you'll have a piece of the pie! We have advancement opportunities as well to grow your career as we grow too!
Job Details
Own the resolution of escalated customer complaints and perform troubleshooting of field issues with minimal guidance. Engage the broader R&D team for technical support when needed
As the R&D representative, work closely with the Field Application Support, Customer Success, Quality, Engineering, Operation/Manufacturing, and Product Management on mitigating escalated customer complaints and improving customer experience
Manage scientists and research associates Be a player-coach. Act as a strong individual contributor as well as a collaborative team lead
Drive CAPA root cause investigation, test plans, procedures and reports
Conduct clear and concise verbal and written communication with cross-functional colleagues and Leadership.
Support post-launch product changes and continuous product improvement by following company Product Development Process and Design Change Process.
Lead, post-launch monitoring of product performance and support non-conformance process through trend analysis.
Document and communicate lessons learned to guide future product improvements. Develop technical documentation for customers as needed
Lead enhancement of processes associated with triage and investigation of escalated non-conformances and complaints.
As the R&D representative, work closely with the Field Application Support, Customer Success, Quality, Engineering, Operation/Manufacturing, and Product Management on mitigating escalated customer complaints and improving customer experience
Manage scientists and research associates Be a player-coach. Act as a strong individual contributor as well as a collaborative team lead
Drive CAPA root cause investigation, test plans, procedures and reports
Conduct clear and concise verbal and written communication with cross-functional colleagues and Leadership.
Support post-launch product changes and continuous product improvement by following company Product Development Process and Design Change Process.
Lead, post-launch monitoring of product performance and support non-conformance process through trend analysis.
Document and communicate lessons learned to guide future product improvements. Develop technical documentation for customers as needed
Lead enhancement of processes associated with triage and investigation of escalated non-conformances and complaints.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.