Senior Customer Service Manager
- $60,000 - $80,000
- Indianapolis, IN
Flexible Schedule - No Sales Quotas - Unlimited PTO
A bit about us:
We are proud to serve our clients as an independent insurance provider in Indiana -
What We Value:
Family First: We respect and support your life outside of work. Need to pick up your kids? Go for it. Need a mental health day? We've got you.
People Over Profits: We invest in people, not just positions. Your growth is our mission.
Teamwork & Trust: We’re in this together—through wins, challenges, and everything in between.
Purpose-Driven Work: What you do here matters. Our work directly impacts lives, and we don’t take that lightly.
Authenticity: Bring your full self to work. We celebrate diversity, individuality, and real connection.
What We Value:
Family First: We respect and support your life outside of work. Need to pick up your kids? Go for it. Need a mental health day? We've got you.
People Over Profits: We invest in people, not just positions. Your growth is our mission.
Teamwork & Trust: We’re in this together—through wins, challenges, and everything in between.
Purpose-Driven Work: What you do here matters. Our work directly impacts lives, and we don’t take that lightly.
Authenticity: Bring your full self to work. We celebrate diversity, individuality, and real connection.
Why join us?
We understand that life doesn’t stop outside the office, and we wholeheartedly support a culture that prioritizes family, flexibility, and fulfillment. Whether you're a seasoned professional or just starting out, you’ll find a meaningful role here where your voice matters, your efforts are seen, and your work makes a difference.
Rooted in integrity, compassion, and collaboration, we take pride in creating a workplace that honors balance, celebrates milestones (big and small), and builds people up—personally and professionally.
Rooted in integrity, compassion, and collaboration, we take pride in creating a workplace that honors balance, celebrates milestones (big and small), and builds people up—personally and professionally.
Job Details
We are seeking an experienced Insurance Account Manager to join our established team in our growing independent insurance agency. This is an exciting opportunity for a motivated and licensed PNC insurance professional with a solid industry background, who is looking to take their career to the next level. The successful candidate will be responsible for managing a portfolio of insurance accounts, ensuring that all insurance requirements are met, and providing exceptional service to our clients. This role involves extensive interaction with clients, insurance carriers, and internal teams, requiring excellent communication and interpersonal skills.
Responsibilities:
Qualifications:
Responsibilities:
- Manage a portfolio of accounts, ensuring that all insurance requirements are met.
- Develop and maintain strong relationships with clients, insurance carriers, and internal teams.
- Review and analyze clients' insurance coverage to ensure it meets their needs and the requirements of the healthcare industry.
- Negotiate insurance contracts and renewals with insurance carriers on behalf of clients.
- Provide clients with advice on risk management and insurance solutions.
- Resolve client inquiries and issues in a timely and professional manner.
- Stay updated on industry trends, regulations, and insurance products to provide accurate and up-to-date information to clients.
- Participate in business development initiatives to expand the client base and increase revenue.
Qualifications:
- A minimum of 3+ years of experience in the insurance industry, with a focus on commercial and personal insurance lines.
- Must hold a valid PNC license.
- Proven experience in contract renewal and negotiation.
- Strong understanding of the healthcare industry and its insurance requirements.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, insurance carriers, and internal teams.
- Strong analytical skills, with the ability to review and analyze insurance coverage and contracts.
- Ability to manage multiple accounts and tasks, with strong organizational and time management skills.
- Proficient in Microsoft Office Suite and insurance management software.
- A proactive approach, with the ability to identify and resolve issues before they escalate.
- A commitment to providing exceptional service to clients.
- Bachelor's degree in Business, Finance, or a related field is preferred.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.