Senior Customer Service Specialist

We are proud to serve our clients as an independent insurance provider in Indiana -

What We Value:
Family First: We respect and support your life outside of work. Need to pick up your kids? Go for it. Need a mental health day? We've got you.

People Over Profits: We invest in people, not just positions. Your growth is our mission.

Teamwork & Trust: We’re in this together—through wins, challenges, and everything in between.

Purpose-Driven Work: What you do here matters. Our work directly impacts lives, and we don’t take that lightly.

Authenticity: Bring your full self to work. We celebrate diversity, individuality, and real connection.

We understand that life doesn’t stop outside the office, and we wholeheartedly support a culture that prioritizes family, flexibility, and fulfillment. Whether you're a seasoned professional or just starting out, you’ll find a meaningful role here where your voice matters, your efforts are seen, and your work makes a difference.

Rooted in integrity, compassion, and collaboration, we take pride in creating a workplace that honors balance, celebrates milestones (big and small), and builds people up—personally and professionally.

Our growing organization is seeking a seasoned Permanent Senior Customer Service Specialist. This is an exceptional opportunity for a motivated and detail-oriented professional with a strong background in customer service and insurance adjustments. The ideal candidate will have a minimum of 5 years of experience in a similar role, preferably within the healthcare industry, and will be responsible for providing top-tier customer support, handling complex queries, and directing calls. This role is integral to ensuring our clients receive the highest level of service, and as such, demands a highly skilled, dedicated, and professional individual.

Responsibilities:
As a Permanent Senior Customer Service Specialist, your primary responsibilities will include:

1. Providing top-notch customer service to clients, addressing their inquiries, resolving their issues, and ensuring their overall satisfaction.
2. Handling complex customer service issues, escalating them to the relevant departments when necessary.
3. Acting as an independent insurance adjuster, reviewing and settling claims in a timely and efficient manner.
4. Answering and directing calls, ensuring all communications are handled professionally and promptly.
5. Maintaining detailed records of customer interactions and transactions, documenting details of inquiries, complaints, and comments, as well as actions taken.
6. Collaborating with the customer service team to streamline processes, improve service levels, and enhance customer satisfaction.
7. Training junior customer service staff on best practices and procedures.

Qualifications:
To be successful in this role, the candidate must possess the following qualifications:

1. A minimum of 5 years of experience in a customer service role, preferably within the healthcare industry.
2. Proven experience as an adjuster or an independent insurance adjuster.
3. Exceptional communication skills, both verbal and written, with the ability to effectively handle and direct calls.
4. Detail-oriented with strong organizational skills and the ability to multitask.
5. Strong problem-solving skills with the ability to handle complex customer service issues.
6. Proficient in the use of customer service software, databases, and tools.
7. A positive attitude and the ability to work effectively in a team.
8. Exceptional interpersonal skills with the ability to build strong relationships with clients.
9. A high level of professionalism and a customer-focused approach.

Join our team and play a pivotal role in delivering superior service to our valued clients in the healthcare industry. We are excited to meet candidates who are passionate about customer service and are ready to take their career to the next level.