Senior Customer Success Manager
- $120,000 - $150,000
- Chicago, Illinois
Our client is looking for a Senior Customer Success Manager with experience handling large account/clients and working with Saas. --- 100% remote
A bit about us:
AI company working to make healthcare better, more affordable, and widely available.
Why join us?
Global organization
401k Match
3 weeks PTO
bonus offerings
equity
competitive salary
100% remote
401k Match
3 weeks PTO
bonus offerings
equity
competitive salary
100% remote
Job Details
What you'll do:
Be the primary point of contact for our customers and lead the effective day to day management of accounts and relationships including onsite representation as required.
Be a subject matter expert in our product offerings and accurately represent these capabilities within and across customer stakeholder organizations, ranging from executives to end-users.
Build meaningful and strong relationships with our customers that result in the long term and enterprise-wide partnerships including the selling of new product capabilities.
Manage complex, cross-functional customer implementations for new product deployments.
Manage, track and report, both internally and externally, on the status of customer accounts, including all projects, initiatives, and expansion opportunities.
Design, build and implement the processes, tools, and systems that drive sustained product adoption, expansion of new products, and long term customer success.
Be the voice of the customer and champion this knowledge with cross-functional teams within our to improve the existing product experience as well as inform new product development opportunities.
To be successful in this role, you'll need:
At least 5+ years of work in customer success, implementation, project management, accounts, or partnerships role with demonstrated experience managing cross-functional stakeholders with varying seniority.
Demonstrated experience managing complex, cross-functional customer implementations (spanning people, processes, and technology) which includes building the processes, plans, and tools from the ground up.
Excellent communication and interpersonal skills are needed to build strong and effective relationships globally with customer stakeholders including executives, functional business owners, and subject matter experts.
You're an owner with a natural ability to toggle between strategy and the details of implementation while influencing a diverse set of internal and external stakeholders to drive outcomes along the spectrum.
Self-starter who thrives in ambiguity, is flexible regarding changes in direction, is forever curious but can zoom out to connect the dots to inform new opportunities in a variety of business, technology, and functional areas.
Be the primary point of contact for our customers and lead the effective day to day management of accounts and relationships including onsite representation as required.
Be a subject matter expert in our product offerings and accurately represent these capabilities within and across customer stakeholder organizations, ranging from executives to end-users.
Build meaningful and strong relationships with our customers that result in the long term and enterprise-wide partnerships including the selling of new product capabilities.
Manage complex, cross-functional customer implementations for new product deployments.
Manage, track and report, both internally and externally, on the status of customer accounts, including all projects, initiatives, and expansion opportunities.
Design, build and implement the processes, tools, and systems that drive sustained product adoption, expansion of new products, and long term customer success.
Be the voice of the customer and champion this knowledge with cross-functional teams within our to improve the existing product experience as well as inform new product development opportunities.
To be successful in this role, you'll need:
At least 5+ years of work in customer success, implementation, project management, accounts, or partnerships role with demonstrated experience managing cross-functional stakeholders with varying seniority.
Demonstrated experience managing complex, cross-functional customer implementations (spanning people, processes, and technology) which includes building the processes, plans, and tools from the ground up.
Excellent communication and interpersonal skills are needed to build strong and effective relationships globally with customer stakeholders including executives, functional business owners, and subject matter experts.
You're an owner with a natural ability to toggle between strategy and the details of implementation while influencing a diverse set of internal and external stakeholders to drive outcomes along the spectrum.
Self-starter who thrives in ambiguity, is flexible regarding changes in direction, is forever curious but can zoom out to connect the dots to inform new opportunities in a variety of business, technology, and functional areas.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.