Service Account Specialist - Building Automation
- $90,000 - $120,000
- Bolingbrook, IL
Ranked as a 'Top Place to Work'- Building Automation / Energy Solutions
A bit about us:
An industry leader delivering Energy Management Solutions and Services to commercial and industrial facilities
Why join us?
- 401k Plan with company match
- Medical benefits
- Paid holidays
- Paid time off (PTO)
- Collaborative work environments
Job Details
We’re seeking a Service Account Specialist with hands-on experience in Building Automation Systems (BAS) to help support and maintain client facilities in the Chicago market. This position plays a vital role in delivering service agreement obligations, providing preventative and corrective maintenance, system optimization, and performance analysis of HVAC control systems. You’ll act as the go-to technical expert and relationship builder for assigned accounts—ensuring operational excellence and total customer satisfaction.
________________________________________
Responsibilities:
Customer Success & Relationship Management
Requirements
________________________________________
Responsibilities:
Customer Success & Relationship Management
- Build and maintain strong relationships with assigned customers through routine check-ins and clear communication
- Address service-related issues promptly and professionally, ensuring high satisfaction
- Coordinate and manage the scheduling and execution of service agreements and time-and-material (T&M) work
- Represent the company’s service standards and values on every visit
- Perform preventive maintenance tasks such as system backups, control network analysis, and optimization
- Troubleshoot and resolve DDC control and mechanical system issues
- Complete detailed service documentation after each visit
- Assist with software/hardware upgrades and participate in after-hours support rotations
- Deliver basic customer training when necessary
- Partner with sales and operations teams during project handoffs and kickoffs
- Conduct periodic system health reviews and performance evaluations
- Review service financials quarterly to help forecast revenue and margins
- Provide strategic input to ensure agreements are profitable and aligned with customer needs
Requirements
- Associate’s Degree in Applied Technology or equivalent work experience
- Background in HVAC controls, mechanical systems, and electrical troubleshooting
- Experience with system programming and diagnostics of DDC platforms preferred
- Strong knowledge of BAS, DDC controls, and HVAC systems
- Excellent troubleshooting, communication, and customer-facing skills
- Ability to work independently and manage multiple service accounts effectively
- Proficiency with computer hardware/software and building control systems
- Understanding of preventive maintenance practices and technical documentation
- Valid driver’s license required
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.