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A bit about us:

We are a growing commercial roofing and building services organization committed to delivering exceptional customer experiences through responsiveness, operational excellence, and strong internal teamwork. Our service division supports clients through maintenance, repair, warranty, and ongoing facility needs across a fast-paced environment.

We are seeking a highly organized Service Coordinator to support our Operations and Service teams while acting as a key point of communication for customers, field teams, and internal stakeholders.

Why join us?

  • Stable, growing company with long-term opportunity
  • Collaborative and team-oriented culture
  • Exposure to operations, service, and client management
  • Opportunity to make an immediate impact
  • Competitive compensation and benefits package

Job Details

The Service Coordinator plays a critical role in keeping service operations running efficiently by coordinating work orders, supporting invoicing and scheduling, communicating with clients, and assisting field leadership with administrative and operational functions.

This is an hourly, full-time, in-office position.

Responsibilities:
  • Service & Work Order Coordination
  • Create, schedule, and manage service work orders
  • Generate purchase orders and assist with invoice processing and reconciliation
  • Track work order progress and maintain accurate status updates in client systems and portals
  • Verify warranty eligibility and coordinate related documentation
  • Support billing processes, invoicing, and collections follow-up as needed
  • Assist with preliminary notices and manufacturer warranty administration
  • Ensure completed service documentation is accurate and client-ready

Client & Internal Communication
  • Communicate scheduling updates and service timelines with clients
  • Coordinate approvals and project-related communications
  • Respond to customer inquiries via phone and email in a timely and professional manner
  • Prepare and track service proposals and follow up on open opportunities
  • Schedule meetings and coordinate communication between internal and external teams

Administrative & Operational Support
  • Assist with onboarding and administrative support for new team members
  • Support payroll and timesheet tracking for field personnel
  • Help maintain inventory records for materials, vehicles, and equipment
  • Assist with expense and purchasing administration
  • Coordinate office logistics and supply management

Qualifications
  • High school diploma or GED required
  • 3+ years of administrative, service coordination, customer service, or operations support experience
  • Strong Microsoft Office and Excel skills
  • Excellent organizational skills with ability to manage multiple priorities
  • Strong written and verbal communication skills
  • Experience within construction, roofing, service, facilities, or trades industries preferred
  • Bilingual English/Spanish preferred
  • Experience with ERP/CRM systems such as Sage, Paycom, Dataforma, or similar platforms is a plus

Preferred Traits
  • Self-starter with strong follow-through
  • Detail-oriented and process-driven
  • Comfortable working in a fast-paced environment
  • Professional and customer-focused mindset
  • Strong problem-solving and communication skills
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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