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A bit about us:

We are a reputable commercial contractor with over 30 years of experience in the mechanical services industry. We are committed to delivering exceptional service and innovative solutions to our clients, focusing on quality and customer satisfaction. Our team of dedicated professionals works collaboratively to ensure smooth operations and successful project execution. As a mid-sized company, we value our employees and provide a supportive work environment that fosters professional growth, competitive compensation, and comprehensive benefits.

Why join us?

  • Competitive pay ($90k-$120k DOE)
  • Health, dental, and vision insurance
  • Company paid life insurance
  • Paid time off/ Holidays
  • Retirement savings

Job Details

We are looking for a high-energy leader to anchor our San Jose operations. In this dual-impact role, you will act as both a player and a coach. You will handle the day-to-day intricacies of service coordination, managing technician schedules and client needs, while simultaneously serving as the primary mentor for the local coordination team. Your mission is to ensure the office runs like a well-oiled machine, bridging the gap between field technicians and the billing department. You will work hand-in-hand with the Technician Area Supervisor to eliminate bottlenecks, boost efficiency, and maintain a positive, high-performance culture. As a key leader in our expanding service department, you’ll have the autonomy to help shape best practices and the flexibility to jump in wherever the team needs you most.

Responsibilities:
  • Lead, mentor, and train the San Jose coordination team, ensuring all members are adhering to company standards and growing professionally.
  • Manage the full lifecycle of service coordination for a dedicated team of technicians, from initial dispatch to work order completion.
  • Oversee performance management for the local team, including timecard approvals and the establishment of clear performance baselines.
  • Monitor and manage Work in Progress (WIP) reports to ensure work orders are reviewed and moved to billing without delay.
  • Partner closely with the Technician Area Supervisor to align field and office operations, ensuring a unified approach to regional goals.
  • Facilitate monthly training sessions for the broader coordination team to share best practices and develop standardized processes.

Qualifications:
  • 5+ years of experience in HVAC service coordination or a closely related role within the mechanical/trade industry.
  • Proven leadership ability with a track record of mentoring staff and managing team workflows.
  • Strong proficiency in Microsoft Office Suite; experience with BuildOps or similar field service management platforms is highly preferred.
  • Exceptional communication skills with the ability to resolve conflicts and provide constructive feedback.
  • Deep understanding of HVAC terminology, equipment, and service cycles. (Preferred)

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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