Service Manager

Based in New Holland, PA with facilities across the country we are a TOP Ranked Agricultural Manufacturer. Our core values are centered around our people and our clients. We believe that putting your employees first is not only the right thing to do, but it also gives us the competitive edge to ensure our clients have an excellent experience! Over the years our reputation for providing our people with the very best has caught the eye of some reputable clients who have chosen to use us as their primary firm!

If you are an experienced Parts Manager, then please apply!

Do you want to work with some of the nation’s best Clients AND enjoy time at home w/ family? We do too!

• Meaningful Work!
• Best in Class Firm!
• Competitive Compensation Package!
• Complete Benefits Package!
• Flexible Work Schedules!
• Accelerated Career Growth!
• Fun Company Activities!
• Many More!

We are seeking a highly motivated and experienced Service Manager to join our manufacturing industry team. As a Service Manager, you will be responsible for managing and overseeing all aspects of the service department, including mechanics, warranty procedures, and customer service. You must have excellent leadership skills, be a great communicator, and possess a strong technical background.

Responsibilities:

• Manage and oversee the service department, ensuring all work is completed in a timely and efficient manner.
• Hire, train, and supervise mechanics, ensuring they are performing their duties to the highest standard.
• Manage and oversee the warranty claims process, ensuring all claims are processed accurately and efficiently.
• Work with customers to resolve any issues or concerns they may have with their equipment.
• Ensure all equipment is maintained and serviced according to the manufacturer's specifications.
• Develop and implement service policies and procedures to ensure the department is operating efficiently.
• Manage the department's budget, ensuring expenses are kept within budgetary constraints.
• Maintain accurate records of all service work performed and ensure all paperwork is completed correctly.
• Ensure the service department is compliant with all safety regulations and guidelines.

Qualifications:

• Bachelor's degree in a related field or equivalent experience.
• 3+ years of experience in a service manager role in the manufacturing industry.
• Strong technical background in mechanics, truck, and trailer maintenance.
• Excellent leadership and communication skills.
• Ability to manage a team of mechanics and service personnel.
• Strong problem-solving skills and the ability to work well under pressure.
• Knowledge of warranty claims procedures and processes.
• Ability to develop and implement service policies and procedures.
• Strong budget management skills.
• Knowledge of safety regulations and guidelines.