Service Planner Engineer

Growing machine manufacturer and servicer in Millington, TN - Founded in 1940's our client specializes in repair and sales of electro-mechanical equipment (electric motors, pumps, gearboxes, fans and blowers); service, repair and construction of overhead hoist and crane systems; technology-enhanced predictive and preventative maintenance services!

Essential Job Functions

• Responsible for the scheduling and dispatching of field service representatives.
• Effectively, efficiently and profitably schedule the day to day activities of service technicians as well as negotiate third party providers if a technician is not available.
• Optimize call schedules to minimize expense.
• Collaborate with other coordinators to optimize labor utilization
• Monitor online GPS technician management software to ensure timely arrival/departure & coordinate with customer and additional staff.
• Work with the Service Technicians on the sourcing of parts and coordination/expediting to job sites.
• Respond to major contracted customers with daily service call updates and tracking information as requested.
• Work with administrative team to maintain CRM service call dispatching and tracking system.
• Execute daily processes to ensure quality control.
• Timely assignment and follow up of work orders and job data to contract drivers.
• Maintain accurate records and ensure information is executed timely and correctly.

WORK ENVIRONMENT

This job requires majority of time spent communicating with Management, customers and technicians by telephone, email and other business technology.

Qualifications And Requirements

• Preferably an Engineering, Mechanical Engineering background/degree
• Works under general supervision. A certain degree of creativity and latitude is expected.
• Solid communication skills including written and verbal.
• Must be highly computer literate and have basic to intermediate working knowledge of Microsoft Office Suite programs such as word and excel. In addition, working knowledge of an e-mail system is necessary.
• Assessment will be administered during interview process
• Ability to handle multiple tasks simultaneously and recall past information
• Familiarity with geography of the region in which operations are conducted