Service Scheduler

One of our best clients in the area has grown to be one of the oldest and largest companies in the Omaha area now for over the past 60 years. They are looking for a Service Scheduler to add to their team.

Job Details:

We are currently seeking a dynamic and highly-organized Permanent Service Scheduler to join our team in the construction industry. This role is pivotal to our day-to-day operations and overall customer satisfaction. The ideal candidate will have a keen eye for detail, exceptional organizational skills, and a knack for efficient scheduling. This position requires an individual who thrives in a fast-paced environment, has a customer-oriented mindset, and has a proven track record in managing inbound calls and service applications.

Responsibilities:

• Manage and coordinate service schedules for our construction team, ensuring optimal efficiency and customer satisfaction.
• Handle all inbound calls, including routing and dispatching as necessary to the appropriate team members.
• Document all calls accurately and comprehensively for record-keeping and future reference.
• Deliver exceptional customer service, addressing client queries and concerns promptly and professionally.
• Take and process service applications, ensuring all necessary information is accurately captured and communicated.
• Collaborate with the team to ensure schedules are adhered to and any changes are communicated promptly.
• Proactively identify potential scheduling conflicts or issues and provide effective solutions.
• Maintain a thorough understanding of all ongoing projects to effectively coordinate schedules and resources.

Qualifications:

• Minimum of 2+ years of experience in a similar role, preferably within the construction industry.
• Exceptional organizational and scheduling skills.
• Proven experience handling inbound calls, including routing and dispatching.
• Strong customer service skills, with a customer-oriented mindset.
• Excellent communication skills, both written and verbal.
• Ability to document calls and other information accurately and comprehensively.
• Experience in taking service applications and processing them effectively.
• Ability to work efficiently in a fast-paced environment.
• Strong problem-solving skills, with the ability to identify and resolve potential scheduling conflicts.
• Proficiency in using scheduling software and other related tools.