Sr. Property Manager

Work for one of the largest Investment management companies specializing in Commercial Real Estate across the US. Their people are their most important asset. As the largest publicly traded developer, owner, and manager of Class A office properties, they have the financial strength, industry relationships and focus on responsible and sustainable business practices, to be leaders in their markets. The Company is a fully integrated real estate company, organized as a real estate investment trust (REIT), and is well known for our in-house building management expertise and responsiveness to tenants’ needs.

Company offers comprehensive and competitive benefit program to employees which include:

• Health, dental and vision insurance
• Generous paid time off
• Retirement Savings Plan with company match
• Employee Stock Purchase Program
• Commuter Benefit Program
• Tuition Reimbursement
• Wellness Programs

Manage and oversee overall property management operations, revenue maximization, expense control, and tenant relations in assigned portfolio or property independently and/or through the management of staff.
Essential Functions:
Management

• Build, lead and mobilize a team to drive the business strategy and financial performance of the assigned portfolio.
• Create a culture that is highly motivated to operate a best-in-class operation and meet and/or exceed customers’ expectations and the defined goals of the portfolio.
• Lead collaboratively with all functional groups to produce results with strong communication and teamwork.
• Possess strong judgment and business acumen necessary to establish and maintain key internal/external relationships.
• Direct strategy of assigned portfolio, demonstrating creativity with problem-solving and a solution-oriented approach to making recommendations for its future success.
• Develop, coach, and mentor property management team to effectively build the portfolio’s talent pipeline and realize career progression objectives for team members.
• Organizationally savvy, works well in a matrix organization where teamwork is paramount to success.
• Tenant Relations
• Develop overall tenant experience and engagement programs with Marketing Team.
• Build strong and enduring relationships with customer decision makers to retain long term tenancy.
• Conduct curb-appeal tours with PM Team and conduct back-of-house tours with Engineering Team on a biannual basis.

Operations

• Accountable for the financial performance of the assigned property or portfolio to meet or exceed NOI goals.
• Provide leadership and direction for assigned portfolio or property including tenant relations, security, life safety, landscaping, parking, operations & maintenance, capital projects, and financial management.
• Accountable for the development and execution of the annual operating budgets, capex budgets, and the business plan; submitting quarterly accruals, budget reforecasts, providing explanations for variances and any required financial reporting.
• Collaborate and liaise with other departments to drive the overall business strategy for the portfolio, ensuring service levels and operations are maintained.
• Experience and knowledge of revenue-generated initiatives (e.g. parking, retail, telecommunications, service income, amenities spaces, etc.).
• General
• Develop and maintain strong business relationships key service providers and the local business community.
• Lead the coordination and execution of various regional portfolio initiatives, projects and strategic planning.
• Responsible for portfolio sustainability and conservation efforts.
• Accepts responsibility for the health, safety and welfare of all tenants and employees.
• Maintain familiarity with all sections of leases related to operating provisions, services/additional services, expenses, tenants use and landlord’s obligations.
• In collaboration with Property Manager:
• Engage contractors with sufficient technical expertise to service the property in accordance with lease requirements and company standards.
• Solicit, negotiate and administer service contracts as required.
• Participate in the collections process by communicating with tenants and the appropriate regional staff, providing support as required. Review tenant alteration plans prior to commencement of work and confirm all required documentation is obtained.
• Regularly tour tenant space construction projects to ensure building systems as well as occupied common areas adjacent to construction area are not negatively impacted.
• Regularly inspect tenant space, public and mechanical areas and ground areas to ensure property maintenance and cleanliness.
• Provide additional services to tenants and enhance work order revenue.

Requirements and Qualifications:

• Bachelor’s degree with a concentration in Business Administration or Real Estate related field required.
• 7 to 10 years of progressively responsible Class A commercial office property management experience required.
• Certification as Real Property Administrator (RPAâ) and/or Certified Property Manager (CPMâ) preferred.
• Continuing education toward LEED certification highly desirable.
• Proven ability to execute "best in class" building operations, with a strong technical understanding of mechanical, electrical, and plumbing (MEP) systems as well as a solid understanding of structural design concepts required.
• Previous supervisory experience required.
• Familiarity with ADA and OSHA.
• Working knowledge of security and life safety protocol.