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A bit about us:

A global technology company focused on intelligent transportation systems and smart mobility solutions. We help agencies and organizations improve safety, efficiency, and visibility through innovative software, infrastructure, and real-time operational platforms.

Why join us?

Work on highly visible, mission-critical systems used in real-world operational environments
Collaborate with software, infrastructure, QA, and customer-facing teams
Gain exposure to modern technologies including Kubernetes, containerized applications, Linux, Windows, and cloud infrastructure
Opportunity to influence technical improvements and system modernization efforts
Join a team where troubleshooting expertise and customer impact are highly valued
Competitive compensation, benefits, and career growth opportunities

Job Details

We are seeking a Systems Engineer who thrives in customer-facing operational environments and enjoys solving complex technical challenges. This position serves as a primary technical resource supporting production systems, infrastructure, applications, and end users while ensuring high availability and operational excellence.

This role requires strong troubleshooting abilities, excellent communication skills, and the ability to independently manage priorities in a fast-paced environment. The ideal candidate has experience supporting Linux and Windows environments, containerized applications, and production systems while working directly with customers and internal engineering teams.

Responsibilities
Serve as a primary customer liaison by responding to operational questions, incidents, and support requests
Support and troubleshoot Network Video Recorder (NVR) platforms and associated infrastructure
Diagnose and resolve hardware, software, application, and communication issues
Participate in client meetings, change control activities, and operational reviews
Perform software and hardware upgrades across Linux, Windows, and commercial off-the-shelf solutions
Monitor and support containerized applications and Kubernetes-based environments
Provide operational support for production systems in a 24x7 environment
Create and maintain technical documentation, procedures, and system configurations
Deliver training and knowledge transfer to operations personnel and end users
Identify opportunities for system improvements and recommend solutions that enhance reliability and performance
Collaborate with Software Engineering and QA teams to test, deploy, and support applications
Participate in an on-call support rotation

Required Qualifications
3+ years of experience supporting production systems, infrastructure, or enterprise applications
Strong troubleshooting and root-cause analysis skills
Experience with Linux and Windows environments
Experience supporting Kubernetes and containerized applications
Excellent communication and customer service skills
Ability to independently manage workload and prioritize competing tasks
Experience working with cross-functional technical teams
Experience supporting high-availability or 24x7 operational environments

Preferred Qualifications
Intelligent Transportation Systems (ITS) experience
Video streaming or video management platform experience
Experience with RTSP, WebRTC, ONVIF, or similar protocols
Experience supporting NVR platforms
Cloud infrastructure experience
Network administration or infrastructure support experience
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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