Tech Support Specialist (Medical Devices, Lab Robotics)
- Consulting
- $35 - $45
- Newark, NJ
- Remote
Great products, funding, and equity!
A bit about us:
We are a startup with launched molecular sequencing products and new developments on the way! We are looking to expand our team! We are seeking individuals who are humble in nature and ambitious in their pursuit to make an impact. We care as much about the chemistry of our assays as we do our team and strive to build a culture of support. If you are interested in working with a great group working on cutting-edge NGS & Automation products we would love your application!
Why join us?
We have a host of onsite amenities that include regular lunch and stocked snacks. We have advancement opportunities as well to grow your career as we grow too! For the right folks too we have a path for extended contracts and potential conversion
Job Details
Provides technical support to external and internal customers in the diagnosis, troubleshooting, and repair of genetic sequencing products and technology.
Conducts advanced data analysis and troubleshooting, understanding customer sample preparation, processing, and laboratory practices.
Documents complaint and inquiry cases in the CRM system.
Escalates issues/cases requiring further investigation to Field Service, Field Applications, and R&D.
Responsible for guiding complaint resolution to ensure that proper and satisfactory responses and results are provided to customers.
Authorizes return and replacement of customer product as warranted.
Work as a liaison to partners or distributors.
Assists in the writing and reviewing of troubleshooting guides and operational procedures.
Work cross-functionally with internal teams to support escalations and resolve customer issues.
Provides logistical support to the field team by managing the calibration of tools and equipment.
Assists with service inventory demand planning and part ordering
Conducts advanced data analysis and troubleshooting, understanding customer sample preparation, processing, and laboratory practices.
Documents complaint and inquiry cases in the CRM system.
Escalates issues/cases requiring further investigation to Field Service, Field Applications, and R&D.
Responsible for guiding complaint resolution to ensure that proper and satisfactory responses and results are provided to customers.
Authorizes return and replacement of customer product as warranted.
Work as a liaison to partners or distributors.
Assists in the writing and reviewing of troubleshooting guides and operational procedures.
Work cross-functionally with internal teams to support escalations and resolve customer issues.
Provides logistical support to the field team by managing the calibration of tools and equipment.
Assists with service inventory demand planning and part ordering
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.