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A bit about us:

Come join an innovative & scaling startup team in the pharmtech industry!

Job Title: Senior Operations Manager
Job Location: 100% REMOTE, but must currently reside in either: Pennsylvania; Austin, TX area; Chicago, IL area; or Denver, CO area.
Work Schedule: Remote, but must be willing to travel ~25% of the time.
Pay Rate: $80k-$130k/yr. DOE + Comprehensive Benefits
Must have:
  • 5 yrs of Operations Management and/or Project Management within a tech-enabled business services environment
  • Project Management experience with process optimization, Scrum, and Agile methodologies

Preferred Qualifications:
  • Bachelors degree in Operations Management, Business Administration, or similar
  • Experience with Freshdesk, Monday.com, Freshcaller

Why join us?

  • Be part of a scaling startup company that is growing by leaps and bounds, and expected to more than double in size in the next few months!
  • Able to make a HUGE impact in the company that is in an exciting high-growth stage!
  • Great opportunity for career development and advancement!
  • Excellent opportunity for those that are interested in getting their hands-dirty in a lot of different areas in the business, such as Customer Success, Customer Service, internal technology creation, and Help Desk ticketing.

Job Details

We are seeking a highly skilled and experienced Senior Operations Manager to oversee the Key Account Team. This role requires a strategic leader who excels in both technical and interpersonal skills and has a passion for customer success and operational excellence. The ideal candidate will have a demonstrated track record of successfully leading teams and projects preferably in tech-enabled service roles, a customer-first mindset, and expertise in helpdesk ticketing system workflow building, reporting, and dashboard monitoring. Additionally, they will demonstrate outstanding communication, empathy, and leadership qualities to foster a collaborative and positive work environment. This position reports to the CEO and is an exciting opportunity for the right candidate to potentially grow into an executive leadership role.

· Leadership & Management:
  • Lead, mentor, and manage the Key Account Team to ensure high performance and continuous improvement.

· Implementation & Process Optimization:
  • Oversee the implementation of new processes and systems to improve team productivity and customer experience.

· Reporting & Analytics:
  • Build and maintain comprehensive reporting systems to monitor team performance and customer satisfaction.

· Customer Success:
  • Liaise with other departments to incorporate Voice of Customer (VoC) into our sales, partner relations, and sales strategies.

· Helpdesk Operations:
  • Oversee the daily operations of the Freshcaller and Freshdesk queues to ensure efficient and effective service delivery.

Must have:
  • 5 yrs of Operations Management experience within a technical business environment and/or IT Project Management experience
  • Project Management experience with process optimization, Scrum, and Agile methodologies

Preferred Qualifications:
  • Bachelors degree in Operations Management, Business Administration, or similar
  • Experience with Freshdesk, Monday.com, Freshcaller
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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