Easy Apply Now

A bit about us:

Unique opportunity to work within a well-established, dynamic company in the IT asset management space. Client is a global leader in the development and delivery of dedicated SAM/ ITAM solutions .

Why join us?

comprehensive benefits
Unique opportunity to work within a well-established, dynamic company in the IT asset management space
Continued training in technologies will be provided as needed.
100% Remote based in USA

Job Details

We are currently recruiting a Technical Support Engineer to join our team. The ideal candidate will be capable of providing highly skilled technical support while confidently interacting with customers on a day-to-day basis. Experience supporting ITMC and Discovery module on a technical level will be a plus.

Responsibilities
  • Serve as primary contact to dedicated customer accounts
  • Provide exceptional technical support and services effectively to customers and partners. (WebEx, phone, email, on-site visits) to provide support for products installed at customer sites, including technical support, training, and project management
  • Work with the 2nd Tier team and development staff to resolve issues as needed
  • Provide sales and development staff with customer feedback
  • Maintain customer data (i.e., contact information, server configurations)
  • Perform regular follow-up contact with customers
  • Diagnose, troubleshoot, and resolve escalated, complex, or business-affecting customer issues within the service level target
  • Build strong relationships with customers by understanding workflows and business needs.
  • Handling all incidents with a sense of urgency and professional attitude. Ability to work after-hours support when necessary.
  • Customer support/troubleshooting experience in technical/computer environment
  • Proactively manage and respond to customer questions, issues, and input accurately
  • Organized, meticulous, self-motivated, and excellent written and oral communication and phone skills.
  • Excellent follow-up of issues from inception through resolution
  • Works well in a dynamic environment, adaptable to shifting priorities, works effectively in a fast-paced environment, handles pressured situations, and responds aptly.
  • Ensure outstanding end-to-end client support experience by proficiently managing incidents and actively communicating their status to clients and management throughout the event’s response cycle.

Requirements
  • 3+ years of computer experience – Windows server and desktop operating systems, SQL Server, IIS, and networking protocols

Preferences
  • Unix/Linux
  • Mac


Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Easy Apply Now