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A bit about us:

Growing Tech company. Capabilities include Managed Services, hardware/software sales and implementation, security services, NOC, SOC, network engineering and architecture.

Why join us?

Career Growth Opportunities, company paid training and certifications, performance bonuses, great benefits and unlimited PTO

Job Details

Job Details:

We are seeking a highly skilled and experienced **Tier III IT Support Technician** to join our team. This role serves as the top-level escalation point for technical issues and is responsible for leading complex troubleshooting efforts, mentoring junior technicians, and driving infrastructure improvements. The ideal candidate will have a strong background in enterprise IT environments, including Windows, macOS, networking, and print management systems.

### **Core Responsibilities**
  • Act as the final escalation point for Tier I and Tier II support issues
  • Lead troubleshooting of complex system, server, and network problems
  • Provide advanced support for macOS, iOS, and Windows 11 devices
  • Oversee large-scale hardware and software deployments
  • Manage enterprise print infrastructure and solutions
  • Mentor and train Tier I and Tier II technicians
  • Document advanced troubleshooting procedures and establish technical standards
  • Collaborate with clients and escalate support cases when necessary

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### **Required Qualifications**
  • Minimum 5 years of IT support experience, including Tier II or equivalent advanced roles
  • Advanced administration of Windows 11 and Windows Server environments
  • Strong expertise in macOS and iOS device support
  • Experience with enterprise networking: routing, switching, firewalls, VPNs, DNS
  • Skilled in hardware deployment and lifecycle management
  • In-depth knowledge of print infrastructure and enterprise print management tools
  • Proven ability to lead escalations and work independently
  • Excellent communication skills with staff, executives, and vendors
  • Professional appearance and demeanor in client-facing situations

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### **Preferred Qualifications**
  • Experience with ConnectWise (ticketing, RMM, documentation)
  • Advanced scripting or automation skills (PowerShell, Python, Bash)
  • Experience with cloud migration and hybrid environment management

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### **Key Competencies**
  • Expert-level problem-solving and root-cause analysis
  • High attention to detail in planning, troubleshooting, and documentation
  • Ability to manage high-priority escalations and multiple concurrent projects
  • Strong leadership and mentoring capabilities
  • Strategic thinking and proactive infrastructure improvement
  • Independence, accountability, and sound decision-making under pressure


Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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