A bit about us:
We are a top-rated Software as a Service company located in the heart of Brooklyn, NY in need of entry-level Support Specialists with great customer service background! You will be using your technical and communication skills to provide high-level customer service in order to maintain customer satisfaction!
If you are interested in working for a rapidly growing technology company, please read on!
If you are interested in working for a rapidly growing technology company, please read on!
Why join us?
- Competitive Base Salary!
- Extremely Marketable Technology Products!
- Flexible Work Schedules!
- Accelerated Career Growth!
Job Details
Support Specialist will be responsible for day-to-day operational support including:
· Serving as a guide and assist the client, assisting with issues and using their core understanding of our products in order to determine:a) How to configure the software to meet the clients needs.b) How to identify, troubleshoot and correct configuration discrepancies.c) Identify and escalate issues that can’t be resolved via level 1 support.
· To assist the clients, you will be Answering calls, responding to online live chats and emails.
· You will be Using your technical and communication skills to provide a high level of personable customer service in order to maintain and improve client satisfaction.
· Stress! You will be Working in a busy environment and overcoming challenges on a daily basis.
· Documenting your calls and chats with clients, using Salesforce software.
· Pitching in to help colleagues with any issues that may arise, i.e. particularly challenging cases that may require team insight and collaboration.
· Serving as a guide and assist the client, assisting with issues and using their core understanding of our products in order to determine:a) How to configure the software to meet the clients needs.b) How to identify, troubleshoot and correct configuration discrepancies.c) Identify and escalate issues that can’t be resolved via level 1 support.
· To assist the clients, you will be Answering calls, responding to online live chats and emails.
· You will be Using your technical and communication skills to provide a high level of personable customer service in order to maintain and improve client satisfaction.
· Stress! You will be Working in a busy environment and overcoming challenges on a daily basis.
· Documenting your calls and chats with clients, using Salesforce software.
· Pitching in to help colleagues with any issues that may arise, i.e. particularly challenging cases that may require team insight and collaboration.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy