A bit about us:
If you are an experienced Mortgage Call Center Manager with Encompass experience, please read on!
Based in Las Vegas, NV, we are a full-service national mortgage lender and agency direct seller/servicer offering: Conventional, FHA, VA, & Jumbo loans. Since 1992, our company has been recognized as an industry-leading provider of mortgage services that consistently closes over a billion dollars in mortgage financing yearly. Operating across 13 states- Mortage Loans and financing the American Dream is all we do!!!
Today, we are seeking an experienced Mortgage Call center manager with an active NMLS license. We need a superstar who will manage Mortgage Loan Originators and their workflow, ensuring high morale, excellent customer service, and maximum volume and profits.
Based in Las Vegas, NV, we are a full-service national mortgage lender and agency direct seller/servicer offering: Conventional, FHA, VA, & Jumbo loans. Since 1992, our company has been recognized as an industry-leading provider of mortgage services that consistently closes over a billion dollars in mortgage financing yearly. Operating across 13 states- Mortage Loans and financing the American Dream is all we do!!!
Today, we are seeking an experienced Mortgage Call center manager with an active NMLS license. We need a superstar who will manage Mortgage Loan Originators and their workflow, ensuring high morale, excellent customer service, and maximum volume and profits.
Why join us?
What's in it for you...?!
For your hard work, you will be rewarded with a generous compensation package that includes:
For your hard work, you will be rewarded with a generous compensation package that includes:
- Very Competitive Base Pay + bonus + comission
- Super Solid benefits including health care, 401k with up to 8% matching, and more!!!
- Great Work/ Life Balance
- 2+ weeks of PTO
- Stable, growing company with a ton of opportunity for growth/ advancement!
- Modern office environment includes trendy furniture, a full bar, and a coffee bar located at one of the premier spaces in Las Vegas with a ton of restaurant, dining, and shopping options.
Job Details
What will you be doing?
What do you need to be successful in this role?
- Manage and develop branch staff and day-to-day operations including originating, FHA/VA/CONV loans from call center and self-sourcing Loan Officers
- Develop branch business.
- Actively participate in our strategic planning.
- Set goals and objectives which are measurable, achievable, and revolve around our customer service standards.
- Manage revenue and costs
- Interview, test and hire new branch associates.
- Conduct new hire orientation, performance planning and reviews, disciplinary actions, and terminations.
- Provide coaching and promote a professional team effort.
- Handle issues with borrowers, sales consultants, and team members.
- Lead and direct processing and Loan Officers in the implementation of new programs and systems.
- Delegate and review workflow.
- Communicate loan status updates to all necessary parties.
- Maintain daily and monthly logs and reports. Provide reporting to senior management.
- Communicate with Senior Management on training needs and issues.
- Attend status meetings and special functions.
- Responsible for regulatory compliance and quality control.
- Provide training to sales associates in residential lending.
- Be available to assist Loan Officers with training, sales meetings and openings.
What do you need to be successful in this role?
- 1-3 years as a branch manager
- 4-5 years of application and processing experience
- Encompass LOS minimum 2 years experience
- Current knowledge of closing and title requirements
- Current knowledge of loan processing and automated underwriting systems
- Current knowledge of FHLMC/FNMA/FHA/VA and industry underwriting guidelines
- Current knowledge of self-employed borrowers, partnership and corporation tax return analysis
- Strong mortgage operations background
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.